HEENA SHAHNAWAZ ANSARI
Operations Professional
Summary
Results-driven Operations Professional with over 8 years of experience in operations, onboarding, process optimization, and team leadership. Proven track record of streamlining processes, enhancing operational efficiency, and driving continuous quality improvements. Expertise in managing end-to-end onboarding, sourcing, activation, quality control, retention, and engagement. Highly skilled in data analysis, process automation, and cross-functional collaboration to support organizational growth and success.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
2
2
Certifications
Work History
Operations Lead
Kunduz Technology Pvt Ltd
10.2019 - Current
- Managed end-to-end tutor onboarding, ensuring a seamless process and improving activation rates
- Developed sourcing strategies, optimizing hiring through various channels (Internshala, LinkedIn, referrals, and campus recruitment)
- Led application screening and selection, ensuring quality talent acquisition aligned with business needs
- Optimized activation workflows, reducing dropout rates and improving tutor readiness
- Implemented quality control measures, monitoring tutor performance through feedback, assessments, and audits
- Spearheaded retention and engagement initiatives, increasing long-term tutor retention through recognition programs and feedback analysis
- Provided ongoing tutor support, ensuring efficient communication and resolution of queries
Senior Executive (E-Commerce)
Lumina Datamatics Pvt. Ltd.
02.2018 - 09.2019
- Conducted market research and analysis for product pricing and competitive insights
- Managed online product catalogs/listing and ensured content optimization for better visibility
- Created and maintained product databases across various e-commerce platforms
- Coordinated with cross-functional teams to resolve catalog and listing discrepancies
Process Associate (Procurement Outsourcing)
GEP Solutions Pvt. Ltd.
08.2017 - 01.2018
- Managed purchase requisitions (PR) and purchase orders (PO), ensuring accuracy and timely processing
- Resolved supply chain issues related to shipments, invoices, and supplier details
- Generated procurement reports and dashboards, providing insights for operational improvements
Operations Associate (Data Management)
Take Care Technology Pvt. Ltd.
02.2016 - 08.2017
- Developed and implemented data collection systems for improved data accuracy and efficiency
- Led content verification and validation processes, ensuring high-quality data publication
- Analyzed data trends and provided reports to the business development and product management teams
Quality Analyst (QA)
Housing.com
06.2015 - 12.2015
- Conducted data validation and research, ensuring accurate property listings and pricing information
- Managed content quality checks, improving listing accuracy and user experience
Education
M.M.S - Operations
MGM's IMSR
B.M.S - undefined
S.K. College
Skills
Operations Management & Process Optimization
Team Leadership & Training
Onboarding & Talent Acquisition
Quality Control & Performance Monitoring
Data Analysis & Reporting (Advanced Excel, Google Sheets, Amplitude, Retool, Django)
Communication & Stakeholder Management
Recruitment Tools (Internshala, Indeed, LinkedIn, Campus Hiring, Referrals)
CRM & Support Tools (MSG91, Leanplum, Slack, Intercom, Gmail, Outlook)
Social Media Engagement (YouTube, Facebook, WhatsApp, LinkedIn)
Certification
Advanced Excel & Data Analysis
Tools Worked On
MS-Office (Advanced Excel), Google Sheets/Drive/Word/Script/PPT/Draw, Amplitude, Retool, Django, Whimsical, MSG91, Leanplum, Slack, Intercom, Gmail, Outlook, YouTube, Facebook, WhatsApp, LinkedIn
Projects And Achievements
- Process Optimization at Kunduz – Streamlined the onboarding process through the implementation of workflow automation, significantly reducing time and improving efficiency.
- Recruitment Strategy Implementation – Enhanced tutor activation rates by designing and executing targeted hiring campaigns that attracted a highly qualified pool of tutors.
- Quality Control & Retention Enhancement – Designed and implemented performance monitoring strategies that contributed to improved tutor retention and overall satisfaction.
Timeline
Operations Lead
Kunduz Technology Pvt Ltd
10.2019 - Current
Senior Executive (E-Commerce)
Lumina Datamatics Pvt. Ltd.
02.2018 - 09.2019
Process Associate (Procurement Outsourcing)
GEP Solutions Pvt. Ltd.
08.2017 - 01.2018
Operations Associate (Data Management)
Take Care Technology Pvt. Ltd.
02.2016 - 08.2017
Quality Analyst (QA)
Housing.com
06.2015 - 12.2015
Advanced Excel & Data Analysis
11-2014
Introduction to Stock Exchange (Capital Markets)
11-2014
B.M.S - undefined
S.K. College
M.M.S - Operations
MGM's IMSR