Heena Verma
New Delhi
Summary
Dynamic and results-oriented talent acquisition professional with over 9 years of experience in sourcing, recruitment, and talent management. Proven expertise in bulk/mass hiring, lateral and leadership hiring, stakeholder management, process improvement, recruitment automation, and developing hiring strategies aligned with business objectives. Adept at driving end-to-end recruitment initiatives to attract top talent and support organizational growth.
Overview
14
14
years of professional experience
Work History
Deputy Manager
ICRA
Gurgaon
06.2025 - Current
- Developed and executed recruitment strategies: designed and implemented effective hiring strategies to attract high-quality talent across various levels and functions within the credit rating industry.
- Managed Full-Cycle Recruitment: Handled end-to-end recruitment processes, including job postings, sourcing, screening, interviewing, selection, and hiring.
- Team Management: Lead and manage a team of two recruiters, providing strategic direction, mentorship, and support to ensure timely and quality hiring outcomes.
- Expertise in Diverse Hiring Areas: Responsible for hiring, ensuring alignment with organizational goals and talent requirements. niche hiring, technical hiring, non-technical hiring, and leadership
- Stakeholder Collaboration: Collaborated with hiring managers and leadership teams to understand staffing needs and deliver effective recruitment solutions.
- Candidate Sourcing & Pipeline Management: Utilized job boards, social media platforms, professional networks, and employee referrals to identify and attract top talent.
- Candidate Evaluation: Conducted initial screenings and interviews to assess qualifications, competencies, and cultural fit.
- Offer Management: Extended job offers and negotiated compensation packages in line with internal parity and market standards.
- Process Improvement Initiatives: Actively working on various projects to enhance recruitment workflows, improve candidate experience, and reduce time-to-hire.
- Employer Branding: Actively promoted the employer brand through various channels to attract and retain top-tier candidates.
- Recruitment Analytics: Monitored and analyzed key recruitment metrics to improve sourcing strategies and overall hiring effectiveness.
- Campus Drive: leading end-to-end campus hiring from top-tier colleges.
Assistant Manager Talent Acquisition
Midland Credit Management
06.2018 - 11.2024
- Lead all aspects of talent acquisition throughout the recruitment life cycle, including developing sourcing strategies, identifying candidates, and creating job descriptions.
- Source and screen potential candidates through job postings, networking, referrals, and other methods for leadership, middle management, and junior management.
- Develop and maintain relationships with hiring managers, applicants, and business stakeholders.
- Perform pre-screening calls with applicants, execute behavioral-based interviews, and develop interview materials to aid hiring managers in selecting and identifying top talent.
- Negotiate job offers, and coordinate onboarding processes.
- Focus on effective networking methods to reach the greatest number of potential candidates through referrals, industry leads, vendor partners, etc.
- IT hiring focuses on acquiring top talent with expertise in various information technology domains, like software development (Java, Dotnet), cloud technologies (Azure, AWS), automation (RPA), and IT support roles (NOC, Service Desk, etc.).
- Non-IT hiring encompasses roles in areas like finance (CA's), compliance (CS), data analytics (SQL, Python, VBA, SAS, Power BI), etc., and more.
- Utilize data-driven insights and analytics to evaluate recruitment metrics and identify areas for improvement, driving continuous process optimization and efficiency.
- Mentor and coach new team members.
- Maintain and update applicant tracking systems.
Talent Acquisition Senior Specialist
Team Lease (Midland Credit Management)
01.2018 - 06.2018
- Executed recruitment strategies to fulfill hiring needs across multiple business functions.
- Assessed candidate qualifications through in-depth interviews to align with role requirements and company culture.
- Facilitated onboarding activities, ensuring seamless integration of new hires into organization.
- Maintained strong relationships with internal stakeholders and external recruitment partners.
- Managed job postings, updated applicant tracking system (ATS) timely, and ensured accurate candidate records.
- Led referral sessions to drive employee referrals and enhance internal hiring initiatives.
- Initiated pre-employment background verification processes to ensure candidate compliance.
- Compiled daily recruitment reports to track hiring progress and support data-driven decisions.
Talent Acquisition Executive
Teleperformance
03.2016 - 01.2018
- Managed end-to-end bulk hiring, from sourcing candidates to onboarding new hires.
- Led referral team, driving employee referral programs to increase talent acquisition.
- Managed a team of five individuals.
- Coordinated onboarding activities, facilitating smooth integration for new employees.
- Ensured data accuracy by collaborating with HRIS analysts to generate hiring reports.
- Sought opportunities to enhance recruitment efficiency and improve candidate experience.
- Conducted referral sessions for new employees, fostering engagement and support.
- Initiated and monitored background verification to ensure candidate integrity.
- Prepared offer letters, maintained candidate databases, and followed up through joining process.
- Led campus hiring for frontline positions.
Sr. Executive
American Express
10.2014 - 10.2015
- Resolved complex customer issues related to AMEX credit cards efficiently.
- Provided tailored solutions for debt repayment to enhance customer satisfaction.
- Handled customer service inquiries to ensure timely responses and support.
- Mentored new team members, facilitating smooth onboarding and performance improvement.
Lead Technical Service
Teleperformance
08.2011 - 12.2013
- Supervised team of technical support representatives, assigning tasks and monitoring call activities.
- Managed escalations through calls and emails, ensuring timely resolution.
- Conducted monthly performance evaluations and prepared comprehensive reports.
- Delivered coaching and constructive feedback to enhance overall team performance.
Recruitment Coordinator and Onboarding Team. HR Intern
Fareportal
07.2013 - 10.2013
- Managed end-to-end recruitment process, sourcing candidates to negotiating offers.
- Sourced qualified candidates through various job portals to enhance candidate pool.
- Conducted initial screenings and HR interviews to assess candidate suitability.
- Coordinated final interviews with hiring panels to ensure thorough evaluation.
Education
MBA - Human Resources
Sikkim Manipal University
09-2012
Bachelor of Commerce (B.Com) -
University of Delhi
01.2009
Skills
- Talent acquisition strategy
- IT and non-IT hiring
- Volume and bulk hiring
- Leadership and niche recruitment
- Campus recruitment
- Candidate experience management
- Stakeholder and vendor relations
- Process optimization and automation
- Team leadership and mentoring
- Offer negotiation skills
- Referral program development
- Applicant tracking systems (ATS)
- Canva proficiency
Hobbies and Interests
- Playing Guitar
- Practicing Kathak
- Shopping
Awards
- Awarded by stakeholders with Silver, bronze and gold award.
- Awarded for revamping the referral program at TP and MCM.
- Awarded as outstanding achiever at TP thrice.
- Encore Honors Award at MCM for exceptional performance.
Personal Information
- Father's name: Lt Pratap Chand Verma
- Mother's name: Lt Vimla Verma
- Marital status: Married
- Husband's name: Nitin Assija
Signature
(Heena Verma)
Timeline
Deputy Manager
ICRA
06.2025 - Current
Assistant Manager Talent Acquisition
Midland Credit Management
06.2018 - 11.2024
Talent Acquisition Senior Specialist
Team Lease (Midland Credit Management)
01.2018 - 06.2018
Talent Acquisition Executive
Teleperformance
03.2016 - 01.2018
Sr. Executive
American Express
10.2014 - 10.2015
Recruitment Coordinator and Onboarding Team. HR Intern
Fareportal
07.2013 - 10.2013
Lead Technical Service
Teleperformance
08.2011 - 12.2013
MBA - Human Resources
Sikkim Manipal University
Bachelor of Commerce (B.Com) -
University of Delhi