Cooking
Helen Justin
Sr. Analyst
Bangalore
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Senior Executive
IBM Daksh (Xerox UK)
SME, Pearson APAC
IBM INDIA
11.2013 - Current
Ireland Terminations
IBM Daksh
01.2012 - 10.2013
A2B Project (Transition)
IBM Daksh
11.2011 - 12.2012
Senior associate, Collections
IBM Daksh
09.2007 - 11.2011
Senior Customer Care Executive
HSBC
11.2005 - 12.2006
Senior Executive
MPHASIS
12.2004 - 11.2005
Executive
UNIQUE HOME HEALTH CARE (Division of Apollo Hospital Group)
10.2002 - 09.2004
Education
BBA -
Diploma in PC Programming - undefined
Diploma in Computer Applications - undefined
Higher Secondary Education (10+2) -
Skills
Prioritising important tasks and ensuring they get done first and get done properlyProficient with MS Office, MS Excel, PPT and various other forms of work related TechnologyImproving product quality, customer communications and staff cooperationAble to work in a busy, fast moving and target driven production environmentCommitted to promoting fair equal opportunities in the workplace at all levelsAlways willing to step in and help out work colleaguesWilling to challenge current methods of work and to then identify, recommend and implement practical improvements
Strong Analytical Skills
Effective Communication
Task Prioritization
Multitasking Abilities
Team Building
Problem-Solving
Adaptability
Excellent Communication
Problem-Solving Abilities
Time Management
Self Motivation
Reliability
Teamwork and Collaboration
Expertise Areas
- People Management (Mentoring)
- Process Management
- Transition Management
- Tools & Applications
Interests
Music
Travelling