HEMA ANANDHAN A K
Summary
Analytical Supply Chain Management postgraduate at Aston University with professional experience in technical operations, process coordination, and cross-functional collaboration. Experienced in coordinating workflows, resolving operational issues, and improving system performance that reduced downtime by 50%. Skilled in materials planning concepts, data analysis, and ERP systems including SAP S/4HANA MM. Adept at aligning operational activities with production schedules, improving process visibility, and supporting data-driven decision making across supply chain and manufacturing environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Surya Informatics Solution Pvt Ltd
09.2022 - 05.2024
- Coordinated issue resolution across engineering, operations, and product teams to maintain uninterrupted system functionality supporting operational workflows.
- Diagnosed technical and process-related issues using analytical methods, improving operational efficiency and reducing system downtime by 50%.
- Managed and tracked multiple service tickets simultaneously while ensuring adherence to defined KPIs, SLAs, and operational timelines.
- Collaborated with cross-functional teams to update technical documentation and streamline internal processes for faster resolution cycles.
- Translated technical issues into actionable insights for stakeholders, enabling informed decision-making and improved service delivery.
- Maintained detailed operational records to support root-cause analysis and continuous improvement initiatives.
Education
MSc - Supply Chain Management
Aston University
04-2026
Bachelor of Engineering - Electronics and Instrumentation Engineering
Bannari Amman Institute of Technology
05-2022
Skills
- Materials Planning & Production Scheduling
- Supply Chain Coordination
- SAP S/4HANA MM (Enterprise Structure, Master Data, Transactions)
- Inventory & Process Optimization
- Cross-Functional Stakeholder Collaboration
- Root Cause Analysis & Problem Solving
- Data Analysis & Reporting (Power BI, Excel)
- SLA & KPI Performance Monitoring
- Continuous Improvement (Lean Six Sigma & Agile)
- ERP & Systems
- SAP S/4HANA MM, ServiceNow, Jira, SharePoint, Zendesk, HubSpot
- Data & Analytics
- Power BI, Microsoft Excel, Microsoft Office 365
- Process & Collaboration Tools
- Microsoft Teams, Miro, Generative AI Tools
- Database
MySQL
Certification
- Lean Six Sigma Green Belt – IIBA
- Agile Certified Practitioner (PMI-ACP)
- ServiceNow Fundamentals – Certified System Administrator Track
- Microsoft Generative AI Productivity Certification
- CSCMP Supply Chain Foundations Professional Certificate
- Six Sigma Lean Professional – NASBA
- PMI SCPro – Cornerstones of Supply Chain Management
ADDITIONAL INFORMATION
- Leadership & Collaboration
- Strong communicator with the ability to align cross-functional teams and translate complex operational information into clear action plans.
- Analytical Problem Solving
- Demonstrated ability to identify operational inefficiencies, analyse root causes, and implement improvements that enhance productivity.
- Visa Status
- UK Student Visa valid until August 2026 with eligibility for the 2-year Graduate Route (PSW).
Timeline
Technical Support Engineer
Surya Informatics Solution Pvt Ltd
09.2022 - 05.2024
MSc - Supply Chain Management
Aston University
Bachelor of Engineering - Electronics and Instrumentation Engineering
Bannari Amman Institute of Technology