Utkarsh Dwivedi
Kanpur
Summary
- Production Supervisor successful in supervising day-to-day operations of large manufacturing plant employing production staff and quality control technicians.
- Proactive technical support specialist with experience in high- pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Raj Barcode System Pvt Ltd.
Ahmedabad
08.2023 - Current
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
- Collaborated with developers to resolve recurrent faults.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
Production Executive
Arti Distilleries Private Limited
Kanpur
08.2022 - 07.2023
- Oversaw manpower operations, including line maintenance tasks, monitoring KPIs, and conducting training sessions.
- Implemented continuous improvements, Kaizen methodologies, TPM practices, and 5S principles to optimize line operations.
- Planned and delegated work to meet project or production goals
- Collaborated with engineering team to adjust and modify production equipment
- Set schedules and allocated resources for current and backlog production requirements
- Trained, mentored and counseled employees to develop high-performing team
- Established and maintained clear production procedures, job roles and quality assurance guidelines.
Education
MCA -
Galgotias Univesity
BCA -
Dr. Virendra Swaroop Institute of computer studies
Intermediate -
UP
Skills
- Computer backup
- Management
- Application installation
- MySQL
- Software update
- Installation
- Safety management
- Health and Safety
- Compliance
- Training coordination
- Production scheduling
- Problem-Solving
- Technical Troubleshooting
Personal Information
- Father's Name: Santosh kumar Dwivedi
- Mother's Name: Reena Dwivedi
- Date of Birth: 11/19/00
- Nationality: Indian
- Marital Status: Unmarried
Customsection - Languages
- Hindi
- English
Timeline
Technical Support Engineer
Raj Barcode System Pvt Ltd.
08.2023 - Current
Production Executive
Arti Distilleries Private Limited
08.2022 - 07.2023
MCA -
Galgotias Univesity
BCA -
Dr. Virendra Swaroop Institute of computer studies
Intermediate -
UP
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