Production Supervisor successful in supervising day-to-day operations of large manufacturing plant employing production staff and quality control technicians.
Proactive technical support specialist with experience in high- pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Raj Barcode System Pvt Ltd.
Ahmedabad
08.2023 - Current
Resolved complex technical problems through root cause analysis techniques.
Provided remote assistance to end-users when needed.
Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Replied to customer queries via email, messaging systems and support ticket platforms.
Collaborated with teams to solve technical customer problems across product suites.
Collaborated with developers to resolve recurrent faults.
Managed ticketing system to track, prioritize, and resolve customer support requests.
Production Executive
Arti Distilleries Private Limited
Kanpur
08.2022 - 07.2023
Oversaw manpower operations, including line maintenance tasks, monitoring KPIs, and conducting training sessions.
Implemented continuous improvements, Kaizen methodologies, TPM practices, and 5S principles to optimize line operations.
Planned and delegated work to meet project or production goals
Collaborated with engineering team to adjust and modify production equipment
Set schedules and allocated resources for current and backlog production requirements
Trained, mentored and counseled employees to develop high-performing team
Established and maintained clear production procedures, job roles and quality assurance guidelines.
Education
MCA -
Galgotias Univesity
BCA -
Dr. Virendra Swaroop Institute of computer studies
Intermediate -
UP
Skills
Computer backup
Management
Application installation
MySQL
Software update
Installation
Safety management
Health and Safety
Compliance
Training coordination
Production scheduling
Problem-Solving
Technical Troubleshooting
Personal Information
Father's Name: Santosh kumar Dwivedi
Mother's Name: Reena Dwivedi
Date of Birth: 11/19/00
Nationality: Indian
Marital Status: Unmarried
Customsection - Languages
Hindi
English
Timeline
Technical Support Engineer
Raj Barcode System Pvt Ltd.
08.2023 - Current
Production Executive
Arti Distilleries Private Limited
08.2022 - 07.2023
MCA -
Galgotias Univesity
BCA -
Dr. Virendra Swaroop Institute of computer studies
Intermediate -
UP
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