Summary
Overview
Work History
Education
Skills
Personal Information
Customsection - Languages
Timeline
Generic
Utkarsh Dwivedi

Utkarsh Dwivedi

Kanpur

Summary

  • Production Supervisor successful in supervising day-to-day operations of large manufacturing plant employing production staff and quality control technicians.
  • Proactive technical support specialist with experience in high- pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations.

Overview

2
2
years of professional experience

Work History

Technical Support Engineer

Raj Barcode System Pvt Ltd.
Ahmedabad
08.2023 - Current
  • Resolved complex technical problems through root cause analysis techniques.
  • Provided remote assistance to end-users when needed.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Collaborated with developers to resolve recurrent faults.
  • Managed ticketing system to track, prioritize, and resolve customer support requests.

Production Executive

Arti Distilleries Private Limited
Kanpur
08.2022 - 07.2023
  • Oversaw manpower operations, including line maintenance tasks, monitoring KPIs, and conducting training sessions.
  • Implemented continuous improvements, Kaizen methodologies, TPM practices, and 5S principles to optimize line operations.
  • Planned and delegated work to meet project or production goals
  • Collaborated with engineering team to adjust and modify production equipment
  • Set schedules and allocated resources for current and backlog production requirements
  • Trained, mentored and counseled employees to develop high-performing team
  • Established and maintained clear production procedures, job roles and quality assurance guidelines.

Education

MCA -

Galgotias Univesity

BCA -

Dr. Virendra Swaroop Institute of computer studies

Intermediate -

UP

Skills

  • Computer backup
  • Management
  • Application installation
  • MySQL
  • Software update
  • Installation
  • Safety management
  • Health and Safety
  • Compliance
  • Training coordination
  • Production scheduling
  • Problem-Solving
  • Technical Troubleshooting

Personal Information

  • Father's Name: Santosh kumar Dwivedi
  • Mother's Name: Reena Dwivedi
  • Date of Birth: 11/19/00
  • Nationality: Indian
  • Marital Status: Unmarried

Customsection - Languages

  • Hindi
  • English

Timeline

Technical Support Engineer

Raj Barcode System Pvt Ltd.
08.2023 - Current

Production Executive

Arti Distilleries Private Limited
08.2022 - 07.2023

MCA -

Galgotias Univesity

BCA -

Dr. Virendra Swaroop Institute of computer studies

Intermediate -

UP
Utkarsh Dwivedi