Hema K

• Credit Control - Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues .
• Credit Risk & Dispute management.
• Customer relationship Management.
• Reduction of DSO & Bad debt review.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

• Customer payment analysis, tracking, updating, daily receipts and review AR ageing to ensure compliance.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Customer payment analysis, tracking, updating, daily receipts and review AR ageing to ensure compliance.
• Performing multiple functions that Billing, credit control, cash applications collections.
• Processing Credit Applications and credit limits, opening and blocking overdue accounts.
• Monitoring Client accounts, analysed receivables and performed daily, weekly, and

monthly forecasts.

• Ensure the collections by regular follow up clients by writing emails and phone calls.
• Identifying unresolved debts and Monitor customer account details for non-payments,

delayed payments, and other irregularities.

• Monthly reporting activities DSO Calculations, Bad debts provision, AR analysis and

required monthly reporting assistance to business controller.

• MIS on accrued, Deferred revenue recognition. Customer ledger reconciliation, Dispute determination and route into a quick course of action.
• Quarterly & Annul TDS reconciliation with 26as.
• Functioning with internal teams such as invoicing team, Sales Team, Tax, and Audit Team.

• Analyse, Tracking and updating daily cash and online receipts.

• Verifying accuracy of incoming invoices and beating approval target

• Preparation of GST invoice, purchase order, work order and verifying quotations.

• Preparation of DC, PO, Tax Invoice to vendor and customer.