SHIVAKUMAR BILLAVA
OTC Analyst
Bengaluru,KA
Summary
A detail-oriented OTC Analyst skilled in SAP Cash Application, Customer Master Data Management, and query resolution across iSell, ECIS, and ECAM tools. Proven ability to maintain accurate financial records, resolve master data issues, and deliver high-quality results under strict deadlines.
Overview
2
2
years of professional experience
Work History
OTC Analyst
Deloitte
09.2025 - Current
- Processing high-volume customer payments with strong accuracy and SLA compliance.
- Matching remittances with invoices, clearing unapplied/unidentified items, and supporting AR reconciliation.
- Preparing daily cash application summaries, exception logs, and customer ageing support.
- Coordinating with treasury and AR teams to resolve payment mismatches.
- Improved efficiency by refining remittance interpretation and reducing manual corrections.
- Handling customer address-related queries raised through iSell.
- Updating and correcting customer master data through ECIS/ECAM tools.
- Executing batch updates and validating changes across SAP modules.
- Ensuring high accuracy in master data to avoid billing and correspondence errors.
OTC Operations Associate
Accenture
04.2024 - 09.2025
- Performed SAP cash application: payment matching, unapplied cash clearing, and AR accuracy maintenance.
- Managed customer queries via Salesforce and corrected customer master data issues.
- Conducted weekly reconciliations and resolved unidentified payments through client coordination.
- Prepared ageing reports, early warning reports, and unapplied summaries.
- Handled order entry, credit checks, invoice validation, and customer account maintenance.
- Enhanced process documentation and implemented error-reduction improvements.
- Awarded Best Worker of the Cash Application Team - Accenture
- Appreciation from Accenture leadership for accuracy and month-end performance
Skills
- SAP OTC - Cash Application
- Payment Matching
- Unapplied Cash Clearance
- ISell - Customer Address & Master Data Query Management
- ECIS & ECAM - Master Data Corrections
- Batch Processing
- MDM - Customer Master Data Management
- Salesforce CRM
- Tally Prime
- Advanced Excel - VLOOKUP
- Pivot Tables
- Reporting
- Financial Reporting
- AR Reconciliation
- Communication
- Accuracy
- Problem-Solving
Accomplishments
- Awarded Best Worker of the Cash Application Team - Accenture
- Appreciation from Accenture leadership for accuracy and month-end performance
- Appreciation from Deloitte management & client for high-quality, reliable work
- Maintained 100% compliance with audit & financial control standards
Languages
English
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Certifications And Volunteering
NSS - National Service Scheme, 2 Years, Completed 120+ hours of community service, Participated in cleanliness drives, blood donation & awareness programs
Personal Information
Name: ShivaKumar Billava
Date of Birth: 08/12/2002
Gender: Male
Languages Known: English, Kannada
Marital Status: Unmarried
Location: Bangalore, Karnataka
Phone: 6363993473
Email: shivakumar.nshirooru@gmail.com
Nationality: Indian
Disclaimer
I hereby declare that the information provided is true and accurate to the best of my knowledge.
Timeline
OTC Analyst
Deloitte
09.2025 - Current
OTC Operations Associate
Accenture
04.2024 - 09.2025