Ashish Kumar
Delhi
Summary
Driven OTC Analyst with a proven track record at Accenture, enhancing invoicing accuracy and order processing efficiency. Excelled in dispute resolution and contract management, leveraging analytical thinking and expertise in SAP and MS Excel. Demonstrated leadership in team collaboration, significantly contributing to process improvements and customer satisfaction.
Overview
3
3
years of professional experience
Work History
OTC Analyst
Accenture
Gurgaon (Remote)
05.2022 - Current
- Invoicing Management: Ensure accurate and timely generation of invoices for all customer orders, verifying details to minimize discrepancies and delays
- Order Processing: Oversee the end-to-end order processing cycle, from order entry to fulfillment, ensuring all orders are processed efficiently and accurately.
- Contract Management: Administer customer contracts, ensuring compliance with terms and conditions, managing renewals, amendments, and terminations effectively.
- Dispute Resolution: Address and resolve any disputes related to invoices, orders, or contracts by collaborating with relevant departments and providing solutions promptly.
- Data Analysis and Reporting: Analyze order-to-cash cycle metrics, generate reports on performance, and identify areas for improvement to enhance process efficiency
- Prepaid daily and ad-hoc reporting within agreed SLAs.- Actively contributes in processes improvement initiatives
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes
Associate
Concentrix
Gurgaon
11.2021 - 05.2022
- Invoice Issuance: Ensure timely and accurate issuance of invoices to customers based on sales orders or contractual agreements.
- Payment Terms Establishment: Set clear payment terms with customers, including due dates, acceptable payment methods, and any applicable discounts or penalties.
- Monitoring Accounts: Regularly monitor customer accounts to track payment statuses and aging of invoices.
- Payment Reminders: Send proactive payment reminders to customers nearing or past due dates to encourage timely payment.
- Collection Calls and Emails: Initiate collection calls and emails to follow up with customers on overdue invoices, inquire about payment statuses, and resolve payment discrepancies.
Education
Bachelor of Commerce - Accounting And Finance
Delhi University
Motilal Nehru College08.2020
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- SQL
- Have good German language skills
- Knowledge of SAP,outlook,Snow tool, and sharepoint
Languages
German
Upper intermediate (B2)
Timeline
OTC Analyst
Accenture
05.2022 - Current
Associate
Concentrix
11.2021 - 05.2022
Bachelor of Commerce - Accounting And Finance
Delhi University