Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hema Kumaresan

Analyst I Infrastructure Services
Salem,Tamil Nadu

Summary

Dedicated and adaptable professional with a proven track record in technical support and infrastructure management. Seeking to leverage expertise in facilitating resource sharing and contributing to seamless projects to excel in the role of Analyst 1 Infrastructure Services. Committed to optimizing IT infrastructure and supporting organizational objectives through innovative solutions and collaborative teamwork.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Analyst I Infrastructure Services

DXC Technology
06.2020 - Current
  • Provided technical support for AHOLD EMEA's IT operations with an focus on TAS UNIX related activities.
  • My responsibilities as a Technical Supporter are to encompass processing and enabling resource sharing between countries and across diverse organizations.
  • Incident Management: Actively participate in incident reduction initiatives by identifying and resolving problems through root cause analysis and research to ensure 100% response and resolution SLAs are met, contributing to a decrease in overall incidents and maintaining high system availability
  • Change Management: Successfully complete tasks and changes, ensuring compliance with established processes and minimizing disruptions to operations
  • Supported Pallas, Genpact, Trax, SAS, and RAS teams in acceptance and production server migration activities, ensuring successful testing of new server connections and modified shell scripts as necessary to accommodate changes in server configurations and ensure compatibility with a migrated environment
  • Script Automation: Developed new scripts as part of automation initiatives aimed at reducing manual workload and streamlining repetitive tasks, resulting in increased efficiency and reduced manpower requirements
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Education

Electronics And Communication Engineering -

Vivekanandha College of Engineering For Women
Thiruchengode
04.2001 -

High School Diploma -

Jayarani Girls Hr Sec Schook
Salem, India
04.2001 -

Skills

  • Incident Management

  • Change management

  • WebSphere Application server (WAS)

  • IIS

  • Azure cloud

  • AWS cloud

  • Shell scripting

  • Unix/Linux commands

  • Control-m Application

  • Winscp tool

    • Accomplishments

    • Received Q3 Champs Award for the year 2021.
    • Received appreciation from the organization for being dedicated to the works, leading to being acknowledged as One Notch Up.
    • Crafted comprehensive SOPs covering various departments and systems, providing clear step-by-step instructions and delineating roles and responsibilities.


    Timeline

    Analyst I Infrastructure Services

    DXC Technology
    06.2020 - Current

    Electronics And Communication Engineering -

    Vivekanandha College of Engineering For Women
    04.2001 -

    High School Diploma -

    Jayarani Girls Hr Sec Schook
    04.2001 -

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