Hema Vishwanath
Bengaluru
Summary
Experienced in category management with a focus on strategic product assortment decisions across multiple departments. Developed metrics to evaluate promotional activities and identified opportunities for new products and vendors, enhancing overall category performance. Collaborated with marketing teams to align advertising campaigns with consumer trends, while managing vendor relationships to ensure timely product delivery at competitive prices. Conducted market analysis and competitor reviews to inform category strategies aimed at increasing market share.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Category Manager
Meolaa
Bangalore
11.2024 - 05.2025
- Provided strategic guidance on product assortment decisions across all departments within the organization.
- Established metrics for evaluating success of promotional activities within assigned categories.
- Identified new products, vendors, and services that could benefit the organization.
- Collaborated with marketing team to create targeted advertising campaigns based on consumer trends.
- Organized cross-functional meetings with stakeholders from different departments in order to discuss category initiatives.
- Prepared reports summarizing current market conditions and their impact on assigned categories.
- Developed and implemented category strategies to increase market share for assigned categories.
- Reviewed competitor activity in order to stay ahead of industry changes.
- Managed vendor relationships to ensure timely delivery of products at competitive prices.
- Analyzed sales data to identify opportunities for growth in specific product lines.
- Researched industry best practices and emerging trends in order to remain competitive in the marketplace.
- Negotiated pricing and contracts with suppliers to maximize profits.
- Created promotional campaigns to boost sales of top-performing items within assigned categories.
- Modified layouts and promotional techniques to drive sales.
- Designed positioning plans for product categories to maximize visibility.
- Managed category spending to adhere to budget.
Operations Manager
Crave by Leena
Bengaluru
08.2023 - 04.2024
- Managed end-to-end daily operations, creating and executing structured checklists to ensure smooth functioning across supply chain, retail, and production units
- Oversaw logistics planning and last-mile delivery coordination, optimizing dispatch routes and vehicle usage for cost-effective distribution
- Implemented and monitored inventory management systems, ensuring stock availability aligned with consumer demand and minimizing wastage
- Led vendor sourcing, price negotiations, and procurement processes to optimize cost-efficiency and maintain consistent product supply across categories
- Conducted demand forecasting using historical sales and production data to plan replenishment cycles and reduce stockouts.
- Created and monitored SOPs for opening, closing, and asset security, ensuring accountability and operational excellence across teams.
- Supported promotional planning and event execution, contributing to category-level visibility and revenue growth.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Operations Leader
IKIKAI LIFESTYLE PRIVATE LIMITED
Bengaluru
08.2020 - 08.2023
- Spearheaded daily operations reporting, order tracking, and inventory analysis to support data-driven decision-making across supply chain, finance, and category teams.
- Managed end-to-end product cataloging processes, including collection cleanup, attribute enrichment, and catalog error resolution, achieving 100% catalog audit and new product upload targets.
- Coordinated with vendors and internal stakeholders to ensure smooth selection onboarding, timely PO processing, and stock delivery; handled returns and customer escalations to maintain seller rating.
- Designed and executed process improvements across cataloging, order fulfillment, and packaging operations, reducing development costs by 25% and improving packaging quality and order accuracy.
- Led a vendor consultant and customer service reps team, providing training, mentoring, and performance management while aligning goals with organizational targets.
- Oversaw inventory control, stock accuracy, and logistics coordination with fulfillment centers and delivery partners to ensure timely dispatch and reduce supply chain discrepancies.
- Authored and implemented SOPs for transportation, returns, and warehouse operations, aligning with compliance standards and reducing inefficiencies across operations.
Senior Operations Executive
WALTZZ INDIA PRIVATE LIMITED
Bengaluru
04.2017 - 10.2019
- Maintained and shared daily, weekly, and monthly sales and operations reports, enabling timely business decisions
- Reviewed sales and order pendency reports to identify bottlenecks and implemented corrective action plans.
- Streamlined warehouse operations and conducted regular stock counts across 7+ product categories, ensuring optimal inventory levels through accurate forecasting and supplier coordination.
- Oversaw end-to-end procurement and inventory processes, ensuring timely material availability and order accuracy.
- Supervised cross-functional staff, providing training, feedback, and performance improvement strategies
- Managed customer interactions, resolved complaints, and supported retention through relationship-building and payment assistance.
- Organized product photoshoots and coordinated digital marketing efforts across Facebook and WhatsApp to enhance product visibility.
Operations Executive
WALTZZ INDIA PRIVATE LIMITED
Bengaluru
11.2016 - 03.2017
- Managed end-to-end processing and assignment of online, offline, and third-party orders.
- Generated daily pick lists to streamline the packaging process and ensure timely dispatch.
- Updated inventory levels across all e-commerce platforms to maintain stock accuracy.
- Inspected and processed order returns, RTOs (Return to Origin), and exchanges; realigned returned items into inventory.
- Replenished stock to retail stores every 3 days based on sales performance and stock requirements.
- Handled high-volume customer service calls, efficiently resolving order and product-related queries.
Customer Service Representative
INTELENET GLOBAL SERVICES PRIVATE LTD.
Bengaluru
12.2015 - 12.2016
- Delivered attentive and helpful service to ensure positive customer experiences and enhance brand reputation.
- Addressed customer complaints calmly and professionally, offering effective solutions to drive satisfaction and retention.
- Responded promptly to customer inquiries and efficiently processed order requests.
- Managed high call volumes, clearly communicating policy and pricing information to customers.
- Followed brand-aligned scripts and processes to maintain consistency and uphold service standards.
- Actively listened to customer concerns, asking clarifying questions to identify and resolve issues accurately.
Education
Diploma - Electronic & Communication
Bangalore University
01.2014
SSLC -
Karnataka State Board
01.2011
Skills
- E-commerce Platform Management
- Vendor Sourcing & Negotiation
- Supply Chain & Logistics Coordination
- Team Management
- Compliance & Quality Assurance
- Category management
- Market analysis
- Data analysis
- Inventory management
- Operational efficiency
- Strategic planning
- Demand forecasting
- Break-even analysis
- Microsoft Excel
- Process improvement
- Problem resolution
- Warehouse management
- Lean six sigma
- Logistics analysis
- Supply chain operations
- Operations management
- Promotional strategy
- Problem solving
- Business development and planning
- Sales analysis
- Data-driven decision-making
- Project management
- Performance reporting
- Product categorization
- E-commerce
- Database maintenance
Certification
- The Fundamentals of Digital Marketing, Google Digital Garage
- Introduction to SAP, Great Learning
- Six Sigma: Green Belt, LinkedIn Learning
- Lean Six Sigma White Belt Certification, LinkedIn Learning
- Lean Six Sigma Foundations, LinkedIn Learning
- Excel 2021 Essential Training (Office 2021/LTSC), LinkedIn Learning
Languages
- English
- Hindi
- Kannada
- Tamil
- Telugu
- Marathi
Languages
Marathi
First Language
English
Advanced
C1
Tamil
Advanced
C1
Hindi
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Kannada
Proficient
C2
Timeline
Category Manager
Meolaa
11.2024 - 05.2025
Operations Manager
Crave by Leena
08.2023 - 04.2024
Operations Leader
IKIKAI LIFESTYLE PRIVATE LIMITED
08.2020 - 08.2023
Senior Operations Executive
WALTZZ INDIA PRIVATE LIMITED
04.2017 - 10.2019
Operations Executive
WALTZZ INDIA PRIVATE LIMITED
11.2016 - 03.2017
Customer Service Representative
INTELENET GLOBAL SERVICES PRIVATE LTD.
12.2015 - 12.2016
Diploma - Electronic & Communication
Bangalore University
SSLC -
Karnataka State Board