Hemabharathy Ganeshan
Madurai
Summary
Project-Liberty Mutual Insurance.
Detail-oriented system engineer with over 2.6 years of experience in IT production support, development, and application management. Proven expertise in developing business solutions, troubleshooting technical issues, and ensuring system performance and security. Skilled in working with stakeholders to implement effective software solutions, with a strong understanding of mainframe systems, web technologies, and software development processes.
Overview
3
3
years of professional experience
Work History
Senior Systems Engineer
Cognizant Technlogies Pvt Ltd.
Coimbatore
06.2022 - Current
- Developed and implemented mainframe-based solutions for billing and agent partner applications by collaborating closely with stakeholders to meet business requirements.
- Maintained and enhanced system functionality by troubleshooting technical issues, revising program codes, and ensuring system continuity.
- Performed solution testing and quality assurance (QA) to guarantee system stability before turnover for user acceptance testing and sign-off.
- Monitored U.S. night batch cycles to proactively resolve incidents and abends, preventing system outages and ensuring operational efficiency.
- Collaborated with database administrators to optimize database performance, supporting seamless system migrations and upgrades.
- Coordinated with application security teams to identify and mitigate security vulnerabilities, ensuring compliance with security standards.
- Managed ticketing and service requests using JIRA, ServiceNow, and BMC Remedy while consistently meeting Service Level Agreements (SLAs).
Education
Bachelor of Science - Computer Science
N.M.S.S.V.N College
Madurai, India05-2019
Skills
- Mainframe
- Linux Administration
- Batch Cycle Monitoring
- JIRA, ServiceNow, and BMC Remedy
Timeline
Senior Systems Engineer
Cognizant Technlogies Pvt Ltd.
06.2022 - Current
Bachelor of Science - Computer Science
N.M.S.S.V.N College
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