Hemalatha Arumugam

• Received award of appreciation and acknowledgment from client for the
seamless smooth processing of the Project and completion within the agreed
deadline
• Build positive relationships with clients and stakeholders, through email
communication and extended relationships for future business opportunities.
• Plays a major role in Project Planning, Tracking, budgeting and invoicing
• Gathering information and analyzing the project at its initial stage to identify any
potential issues/risks and resolving them for a smooth processing.
• Conduct peer review with the teams and stakeholders to understand and define
the requirements, scope and objectives
• Responsible for creating project plans aligning with client requirements and
delivering them as planned
• Contacted clients and scheduled handover sessions before coordinating project
handovers to guarantee snag-free completion.
• Worked closely with the internal stakeholders to track and monitor the project
proactively in order to identify and address the risk that could jeopardize the plan
• Ensured timely delivery of the projects as agreed.
• Developed and monitored implementation strategies by creating project
schedules and work plans.
• Outlined and executed strategic risk avoidance and mitigation plans to keep
projects aligned with objectives.
• Managed client expectations with professional, considered approach to projects. Led and motivated project team to meet and exceed project KPIs.

• Handled more than 300+ Plus projects
• Received award of appreciation in clients for quality of work and completion on time
• Managing & achieving of 4P's (Project, Program, portfolio, People)
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Organizing and facilitating internal project status meetings with Clients and Internal team
• Account for complete project lifecycle from inception to closure and provided guidance to team when issues arose
• Maintained records of all documents related to each project including
  specifications, change orders, invoices.
• Coordinated resources across multiple departments and teams as needed for
  successful completion of projects.
• Managed multiple projects with competing deadlines simultaneously.
• Create project documentation and strategy plans.

• Maintain an up-to-date sales prospect and sales data within customer relationship management system (CRM)
• Contact customers as issues arose to provide prompt deals & offers
• Prospected new clientele through networking, cold calling, canvassing and referrals
• Managed sales cycle from first contact to established customer sale and maintained solid customer base.

• Maintained confidentiality of patient finances, records and health statuses
• Made contact with insurance carriers to discuss policies and individual patient benefits
• Prepared insurance claim forms or related documents and reviewed for completeness.