Hemalatha Krishnachar

• Own the process of publishing, maintaining, and continuous improvement of the content that the organization provides to their customer base.
• Developed comprehensive user manuals for software products, resulting in improved user experience and satisfaction.
• Collaborated with cross-functional teams to gather product information, ensuring accurate and up-to-date documentation.
• Conducted thorough reviews of existing documentation, identifying areas for improvement and revising content as needed.
• Reduced customer support requests by creating easy-to-understand online help resources and tutorials.
• Improved documentation quality by implementing standardized templates and style guides.
• Managed multiple documentation projects simultaneously, ensuring timely delivery of high-quality content.
• Enhanced team productivity by providing training on advanced authoring tools and techniques.
• Facilitated smooth product releases by developing release notes detailing new features and known issues in a clear, concise manner.
• Evaluated the effectiveness of documentation by soliciting feedback from end-users and making necessary revisions based on this input.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
• Edited and proofread technical documents for accuracy and consistency.
• Proofread copy written by colleagues to correct spelling, punctuation, and grammar.

Line Manager Responsibilities

• Screening and shortlisting the resumes.
• Interviewing the candidates, assessing the candidate assignments.
• Helping the team with documentation queries and related processes.
• Coordinating and supporting multiple projects.
• Delegating work among team mates as per project requirements.
• Excellent interpersonal and communication skills
• Mentored junior technical writers, fostering professional growth through knowledge sharing and skill development opportunities.

Deputed at General Electrical Pvt Ltd. Worked on creating and updating user manual, installation guide and other documents.