G. J. Lourdu Mary Shalini
Lead Technical Writer
Bengaluru
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Lead Technical Writer
Palo Alto Networks
06.2022 - Current
- Responsible SD-WAN documentations: SD-WAN Administrator Guide, SD-WAN Web help, SD-WAN Plugin Release notes. Test the features in Panorama environment and firewalls to develop documentation for feature releases.
- Responsible for IPSec VPN Administrator guide and handled PAN-OS documentation releases.
- Responsible for network security administrator guide (like, QoS, LSVPN,...) and network security release note updates.
- Worked on Advanced routing engine migration guide and PAN-OS and SD-WAN upgrade guides
- As a lead taken end to end responsibility of collecting requirements, brainstorming, updating documentation, testing the feature in the environment, and getting approval and release the documentation.
- Developed good knowledge about cyber security products.
- Hands-on experience with firewalls and Panorama management server.
- Excellent rapport with the PM. Collected DocSpecs for each of the requirement.
- Good communication with the development team, QA, and internal writing team members.
- Implemented ACCIO strategy in the documentation.
- Handle customer queries and fixed the internal feedbacks for the documentation.
Senior Technical Writer
Juniper Networks
04.2016 - 06.2022
- End-to-End management of documentation starting with requirement analysis, design and development, publish and maintain the documents post production
- Working on User Guides, GUI Reference Guide, Video materials, Day one +, release notes, network configuration examples (NCE), key feature material
- Worked on uplifting the interfaces documentation, DHCP user guide content
- Supported team with peer reviews
- Worked on restructuring the content and apply modernization principles
- Have represented team for TL9000 audits, Feature Review committee, Mentored new joiners, Oxygen tools support, and supported in hiring process
- SW NPI Lead for various projects such as Bugatti, Longrow, Summit 1RU, JSC
- Attend weekly meetings and represent iX in phase exits
- Shown agility in closing problem reports, requirements, escalations
- Knowledge sharing with the team
- Single point of contact for Oxygen/Xdocs tool
- Help team for troubleshooting issues
- Very good rapport with the stakeholders and taken complete responsibility of JSC documentation development from requirement analysis, status updates, technical/peer/edit reviews, and maintenance
- Brainstorm and constantly drive initiatives to improve documentation quality, process
- Conducted extensive online reviews with Customer Facing Teams to improve the usability of the documents
- Received many appreciation mails from the stakeholders.
Senior Project Leader
Huawei Technologies India Pvt Ltd
04.2006 - 04.2016
- Develop, modify, and maintain various types of documentation in Agile environment: User Guide, Developer Guide and API References (for protocols and DB), GUI Reference Guide ( PLSQL IDE, Performance Monitoring Kit, Problem Diagnostics Kit), command line reference, training materials, and whitepapers
- Involved in complete end-to-end information development: Information Requirement Analysis, Design information deliverables, Develop information deliverables, Self Review, Peer/Technical Review, iMST, Deliver information deliverable to information test, fix defects, PRS support
- Performed Benchmarking Analysis, work independently, multi-task, and take E2E ownership of multiple projects or initiative
- Represent information team in phase exit meetings, report individual status, and escalate issues
- Played Agile and Lean coach.
Education
Bachelors of Engineering in Computer Science -
Periyar Maniammai College
01.2001 - 04.2005
Skills
DITA
OXYGEN/XDOCS
ARBOTEXT EDITOR
FRONTPAGE/FRAMEMAKER
FARHELP
ROBOHELP
DOXYGEN
GITLAB/PERFORCE
HTML/XML
C/C
JIRA/ASANA
PUTTY/DEEPTHOUGHT/GNATS
CONFLUENCE
ECLIPSE
PHOTOSHOP/MSVISIO/HYPERSNAP/SNAGIT
ACROLINX
RATIONAL ROSE
MS OFFICE TOOLS
MINIMALISM
MODERN LANGUAGE
INFORMATION MAPPING
LEAN METHODOLOGY
AGILE
VSS/CLEARCASE/SVN/CMS
Accomplishments
- Received bonusly points and appreciation for timely delivery and development of new guides (upgrade and migration guides).
- Received appreciation from the product manager for ensuring timely delivery and high quality documentation.
- Received Department spot award (2017, 2018, 2019, 2021). CEO Team Excellence Award (2018).
- Best Fresher award (2006), Rank 1 award for Highest Motivated and Committed Information Team (2006), Huawei Innovator Award (2007), Individual 'HQ-Award', Best Information Quality Contributor (2010), Best Contributor - Information Development, Best Mentor Award (2011), Best Agile Coach (2011).
Conferences Courses
- STC Conferences
- Tcworld
- Editing essentials sessions from Comtech Services Inc, Malaysia
- Juniper Tech Summit
- Various LinkedIn soft skills trainings
Timeline
Lead Technical Writer
Palo Alto Networks
06.2022 - Current
Senior Technical Writer
Juniper Networks
04.2016 - 06.2022
Senior Project Leader
Huawei Technologies India Pvt Ltd
04.2006 - 04.2016
Bachelors of Engineering in Computer Science -
Periyar Maniammai College
01.2001 - 04.2005