Meenakshi Yeswanth
Mumbai
Summary
Highly organized and detail-oriented Technical Writer with 13 years of experience in developing both internal and external software documentation. Quickly grasps complex concepts with the ability to convey information in easily understandable formats. I desire to work in a challenging environment which provides me with adequate knowledge to quench my thirst for innovation. I have excellent time management and organisational skills that allow me to develop strong interpersonal relationships with fellow team members. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
13
13
years of professional experience
Work History
Senior Technical Writer
CleverTap
01.2025 - Current
- Led end-to-end documentation for product features and developer tools, delivering clear, consistent, and high-impact content across internal and external platforms.
* Produced feature-focused videos and walkthroughs, simplifying complex workflows and highlighting new releases to improve product adoption and user understanding.
* Created concise, user-centric UX copy for product interfaces, ensuring messaging is intuitive, accessible, and aligned with brand voice and design principles.
* Developed and maintained high-quality technical content using Markdown, ReadMe, GitHub, Swagger (OpenAPI), and Postman to support seamless developer integration and self-serve onboarding.
* Translated complex technical concepts into user-friendly documentation by collaborating closely with product managers, engineers, designers, and QA teams.
* Managed documentation pipelines in JIRA and maintained structured knowledge spaces in Confluence, ensuring transparency, traceability, and efficient cross-functional collaboration.
* Improved overall documentation quality by identifying content gaps, refining processes, and reinforcing best practices aligned with organizational standards.
* Revamped and expanded the CleverTap TechPub style guide, elevating consistency, readability, and authoring efficiency across the documentation ecosystem.
Lead Technical Writer
TechMahindra
07.2020 - 12.2024
- Radisys Corporation (Telecom)
- Created end user documentation as per client's requirements.
- Created illustrations using Visio and SmartDraw tools as required.
- Coordinated with many SME and POCs for varied documentation needs.
- Performed editorial review for R&D documents, restructuring content provided by R&D.
- Reliance Industries (Telecom)
- Created document deliverables based on clients' requirements. Creating and maintaining client's internal Wikipedia.
- Created FAQs for the JioMeet application integrated for Supreme Court of India- Supreme Court of India.
Senior Technical Writer
Ushtate Consultancy | Microsoft
04.2020 - 06.2020
- Created API pages and conceptual pages for the Microsoft graph API to use with Microsoft Teams application.
- Worked in GitHub for creating document related repositories and creating pull requests for the changes.
Lead Writer
HCL Technologies
10.2014 - 05.2018
- Nutanix (Cloud)
- Documented and edited descriptions for each field in various API (Application program interface) by working on the Nutanix developer's site.
- Analysed the API and added need new descriptions.
- Pure Storage (Storage)
- Documented deliverables based on the Product requirement document (PRDs) and demo presentations in addition to inputs provided by SMEs.
- Documented overview of reference architecture for various solutions of FlashStack such as VDI, VSI, and MS Exchange.
- Cisco (Network)
- Documented deliverables for Cisco Intercloud Marketplace, based on the GUI and demo recordings in addition to inputs provided by SMEs. Documented deliverables for Cisco Prime Network, based on the user stories and inputs provided by SMEs.
- Accessed the CLI and documented command configurations for ASR 9K series devices with various technologies like ISIS, OSPF, MPLS, MCLAG, RSVP, and so on.
Education
Post Graduate Diploma - Technical Writing
Symbiosis Institute
01.2016
Masters in Business Administration - General Studies
Pondicherry University
01.2014
Bachelors in Computer Science Engineering - B.E
Anna University
01.2009
Skills
AI Skills
- Prompt engineering & AI-assisted content creation
- Using AI tools (ChatGPT, Gemini, Claude) for research & documentation
- Workflow automation using AI tools
- AI-powered data analysis & summarization
Technical Skills
- Adobe FrameMaker
- Markdown ReadMe
- Trainn Video Tool
- Oxygen
- SnagIT
- GitHub GitBook
- Jira Confluence
- JSON YAML
- API
- DITA
- Visio SmartDraw
- Unstructured Authoring
- Visual Studio Code
Accomplishments
- Project Appreciation Award - Best performance in the project
- Gone the Extra Mile Award - High quality and punctuality in the project.
- Bravo Award - For the outstanding contribution in various projects through out the tenure
Timeline
Senior Technical Writer
CleverTap
01.2025 - Current
Lead Technical Writer
TechMahindra
07.2020 - 12.2024
Senior Technical Writer
Ushtate Consultancy | Microsoft
04.2020 - 06.2020
Lead Writer
HCL Technologies
10.2014 - 05.2018
Masters in Business Administration - General Studies
Pondicherry University
Bachelors in Computer Science Engineering - B.E
Anna University
Post Graduate Diploma - Technical Writing
Symbiosis Institute