SQL
Hemalatha Maddipatla
Application Support Analyst
Tirupathi,Andhra Pradesh
Summary
Experienced Application Support Analyst with over 2 years of experience in Tata Consultancy Services. Excellent reputation for resolving problems and improving customer satisfaction. Strong troubleshooting, analytical and communication skills. Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player. Visionary professional considered a subject matter expert with different applications. Confident Application Support Specialist with exemplary expertise in providing direction during software programming. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
2
2
Languages
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Application Support Analyst
Tata Consultancy Services
Chennai, Tamilnadu
07.2019 - Current
- Investigated and addressed system issues to enhance usability and improve functionality.
- Participated in internal audits regarding quality management system.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Performed root cause analysis and general troubleshooting.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with outside departments to implement system-wide improvements.
- Provided immediate support to critical users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Used Service Now to track, maintain and update 20 to 50 trouble tickets per 9 hrs.
Education
Bachelor of Technology - Computer Science And Engineering
SV Engineering College For Women
Tirupati 07.2015 - 05.2019
Skills
Excellent work ethic
Software
Python
C
HTML, CSS
Additional Information
Received star performer award for showing excellence at work.
Timeline
Application Support Analyst
Tata Consultancy Services
07.2019 - Current
Bachelor of Technology - Computer Science And Engineering
SV Engineering College For Women
07.2015 - 05.2019
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