Hemalatha Shekar
Control Testing Expert
Summary
- To have a challenging career that demands accountability & result oriented approach, which gives access to innovation, creativity & provides challenging work conditions. I am looking for the opportunity to learn and expand my skills in various professional environments whilst being an asset to your company. I am a hardworking and motivated individual who is always looking for room to grow and willing to go above and beyond in everything I pursue.
- Accomplished professional with nearly 8+ years of experience in Operations.
- Accomplished professional with 18+ months of experience in Risk assurance.
- Quarterly award for best performance (BG&C - Control COE)-2023
- Qualified Risk Professional (level 1) conducted by IRM 2023.
- CAD - Credit Approval Discretion ($1.5MIL limit attained in 4 weeks)
- 100% compliant, never received customer complaint in previous roles.
- Received Booster award in Credit assessment -2019.
- Received Monthly performance award in ANZ (Credit assessment) with 100% quality & productivity -2021.
- TT winner internal Office sports (FAI)
- Contributed meaningful ideas and suggestions while assessing CAD-B CV applications in Credit assessment.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Control Testing Specialist
ANZ Support Service
7 2022 - Current
- Works with business partners to develop processes to identify activities and implement effective controls to protect ANZ from financial loss, reputational damage, or compliance breaches
- Supports the KCT managers in completing assessment of all key controls for the AR&C risk profile
- Ensures stakeholder expectations are well managed
- Self Sufficient in managing Design & operating assessment
- Identified gaps in testing the Controls & recommended for improvement to processes, policies and controls
- Assessed Controls in a risk-based approach.
Credit Assessor
ANZ Support Service
01.2019 - 06.2022
- Approval of Customer’s Mortgage lending within the CAD limit of $2 million
- Escalate Problems to Team Head / Managerial Head Encourage teamwork and ability to create a friendly environment
- Assign tasks to team members and facilitate in time action
- Answer Escalated Issues for all sub process Recommend Process /Procedure changes regularly
- Responsible for Coaching, Conducting crew brief, Meetings and Feedbacks
- Timely communication on Customer Queries Approve or decline cases within policy (Up to CAD limit of $2 million)
Title Officer
First American India (FAI)
10.2011 - 03.2015
- Follow up with vendors (Title Offices) for status on Title Reports and updating the application accordingly
- Followed up with the Vendors for Supporting Documents such as Tax Certificates, HUD, Appraisal Reports, Etc
- Worked on Intake Claims Insurance Process
- Opened Claims for Clients and Customers
- Prepared and implemented Training Manuals for Vendor region process
- Effectively handled operations in the absence of Team Leader
- Responsible of Daily and weekly status reports and monthly dashboards
- Helping the process trainer to prepare the test papers to assess the process knowledge
- Handling process training for new recruits in Team.
QC Executive
Core logic
12.2009 - 07.2011
- Worked as a reviewer for a Quality Check (QC) process on reviewing the Appraisal Reports/Valuation reports
- Worked on Client Returns Issues on Appraisal Reports /Valuation reports
- Followed up for Appraisal Reports to be delivered on time
- Handled process training for new recruits in Team
- Addressing the team with the recent updates with examples
- Responsible of Daily and weekly status reports.
Education
Master’s in business administration -
Pondicherry University
Bachelor’s in Commerce - undefined
Bangalore University
Pre-University - undefined
Bangalore University
S.S.L.C - undefined
Bangalore University
Skills
Good Time Management Skills
Organized and Able to Work Under Pressure
Friendly and Enthusiastic- Punctual and Reliable
Good Attention to Detail- Flexible and Adaptable
Proficient in managing & leading team for running successful process operations & experience of developing procedures, service standards for business excellence
Have excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and planning
Well adaptive towards corporate culture and behaviour & ability to work under pressure
A flexible individual with effective change management skills and expertise in attrition Control and employee motivation
Ensure achievement of Customer specified parameters of Service Level Agreements
Develop and Manage Standard Operating Procedures as per internal Operations and customer specified requirements
Operating System: MS-Office including MS-Office MS-Excel
Team Player
Exercises Sound Judgement
Builds healthy Relationships amongst the stakeholders & co-workers
Accomplishments
- Received Quarterly award in Key Control Testing in the 2023.
- Completed IRM Course.
- CAD – Credit Approval Discretion ($1.5MIL limit attained in 4 weeks)
- 100% compliant, never received customer complaint till date.
- Received Booster award in ANZ
- Received Monthly performance award in ANZ (Credit assessment) with 100% quality & productivity.
- TT winner internal Office sports (FAI)
Disclaimer
I hereby declare that the all the above-mentioned information is true to best of my knowledge and belief.
Certification
Qualified Risk Professional (Level 1) Conducted by IRM 2023
Timeline
Qualified Risk Professional (Level 1) Conducted by IRM 2023
10-2023
Credit Assessor
ANZ Support Service
01.2019 - 06.2022
Title Officer
First American India (FAI)
10.2011 - 03.2015
QC Executive
Core logic
12.2009 - 07.2011
Control Testing Specialist
ANZ Support Service
7 2022 - Current
Master’s in business administration -
Pondicherry University
Bachelor’s in Commerce - undefined
Bangalore University
Pre-University - undefined
Bangalore University
S.S.L.C - undefined
Bangalore University