Hemalatha V
Senior Process Executive
Chennai
Summary
Over 12 years of experience working in financial management and planning. Proven strengths in adapting to changing markets and developing personalized budget plans. Friendly personality complements addressing clients needs and achieve financial goals.
Overview
14
14
years of professional experience
5
5
Certifications
4
4
Languages
Work History
PMO Lead
Tata Consultancy Services
01.2020 - Current
- Execute assigned R2R activities, including budgeting, forecasting, standards development, monthly reporting, variance/trend analysis, and cash forecasts
- Prepare planning and utilization reports to facilitate decision-making and ensure activities and reports are completed as per the FP&A calendar timelines
- Ensure all assigned activities are completed within the agreed time and of the highest quality and ensure that team metrics/KPIs are met Support various internal and external audits relating to assigned activities
- Provide timely and effectively communicated responses to internal and external inquiries
- Provide accurate and adequate document preparation and records management relative to the assigned activities in accordance with records retention policies and procedures
Problem Manager
TCS Siruseri
01.2018 - 12.2019
- Conducted regular reviews of resolved incidents to ensure long-term solutions were effective in preventing future occurrences.
- Participated in major incident review meetings to identify areas for improvement in response processes and protocols.
- Liaised with vendors to address hardware or software defects impacting system performance and reliability.
- Enhanced problem resolution efficiency by conducting root cause analysis and implementing corrective actions.
Network Engineer
TCS Siruseri
07.2015 - 12.2017
- Mentored junior engineers, sharing best practices for effective network design and fostering a collaborative team environment.
- Evaluated emerging networking technologies, staying current on industry trends to make informed recommendations for future investments strategically.
- Provided guidance on network architecture decisions, considering factors such as scalability, cost, security, and ease of management.
- Developed detailed network documentation, greatly simplifying future expansion efforts and troubleshooting procedures.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Junior Engineer
HCL Technologies
08.2014 - 07.2015
- Provided technical support for both hardware and software issues users encountered.
- Assisted customers with technical support inquiries.
- Increased customer satisfaction by providing timely and effective technical support.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
Senior Process Associate
Infosys BPM
06.2010 - 04.2012
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
- Negotiated favorable terms for clients during the claims process, resulting in higher claim payouts and satisfied policyholders.
- Developed strong relationships with underwriters to secure competitive premiums and coverage options for clients.
- Streamlined administrative processes within the agency by implementing technology solutions that improved efficiency and reduced paperwork burden.
Education
MBA - Systems
Periyar University
Salem 04.2001 -
Bachelor of Arts - Computer Application
Periyar University
Salem, India 04.2001 -
Skills
Budget Analysis
Manpower planning
Project Management
Microsoft Excel proficiency
Invoice Processing
Certification
Certificate In Project Management
Timeline
Certificate In Project Management
01-2023
HR - Legal and Compliance
01-2021
PMO Lead
Tata Consultancy Services
01.2020 - Current
Agile way of working foundation
01-2020
Billing and Revenue Assurance
01-2019
Lean Six Sigma
01-2019
Problem Manager
TCS Siruseri
01.2018 - 12.2019
Network Engineer
TCS Siruseri
07.2015 - 12.2017
Junior Engineer
HCL Technologies
08.2014 - 07.2015
Senior Process Associate
Infosys BPM
06.2010 - 04.2012
MBA - Systems
Periyar University
04.2001 -
Bachelor of Arts - Computer Application
Periyar University
04.2001 -
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