Hemalatha Y

• Providing high level technical global support to Daimler customers and clients for the EMEA regions.
• Resolving more than 20 daily assigned challenges for Routing, Switching and Wireless networking devices on SERVICENOW platform
• Escalating critical incidents and resolving them with OEMs' TAC assistance.
• Working on Change tickets and Implementing Network Configuration changes like VLAN, STP,RSTP, ACL, SNMP etc.
• Troubleshooting and configurations skills on Radius servers (Linux based serves )
• Good hands-on tools like Net CM, SolarWinds, Spectrum , Cisco Prime

Microland is an Indian IT Services company headquartered in Bangalore, India, providing a complete digital services stack.

• Provide core competencies in complex enterprise wide area networking, multi-protocol network transport techniques, and LAN switches.
• Design and implement the Company's network infrastructure globally and assure that the network design is reviewed on a periodic basis.
• Manage network devices/site decommission as per requirement.
• Perform WAN circuit upgrade/downgrade and utilization analysis using CAPM tools.
• Installation of Lightweight access points and monitoring in WLC.
• Experienced on LAN/WAN design & implementation from planning to execution.
• Prepare site network diagrams using Microsoft Visio.