Hemamalini Mahalingam
Customer Support Associate
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Astute CSA with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Senior Customer Support Analyst
Firstsource Solutions
06.2022 - Current
- Mentored junior support analysts, resulting in increased efficiency and elevated overall team performance.
- Suggest and share ideas for system and process improvement.
- To understand the salesforce functionality related to process.
- Knowledge of following: GHX Portal, Salesforce.
- Provided primary customer support to internal and external customers.
- Researched and identified solutions to technical problems.
- Provided information regarding charge accounts and loyalty programs.
- Generated reports to track performance and analyze trends.
IT System Administrator
GKM COLLEGE OF ENGINEERING
10.2021 - 06.2022
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
Education
Master of Science - Computer Application
SRM Arts And Science College.
Kattankulathur, India 04.2001 -
Bachelor of Science - Computer Application
Vidya Sagar Arts And Science College
Chengalpattu, India 04.2001 -
Skills
Time management abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achievement Awarded: All Rounder,Productivity Star and Quality Star.
Timeline
Senior Customer Support Analyst
Firstsource Solutions
06.2022 - Current
IT System Administrator
GKM COLLEGE OF ENGINEERING
10.2021 - 06.2022
Master of Science - Computer Application
SRM Arts And Science College.
04.2001 -
Bachelor of Science - Computer Application
Vidya Sagar Arts And Science College
04.2001 -
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