Hemanand S S
Chennai
Summary
Accomplished Technical Lead at iOPEX Technologies Ltd., renowned for elevating team performance and customer satisfaction in cybersecurity. Expert in networking, incident response, and mentoring, I've significantly mitigated risks and enhanced security postures. My adaptability and leadership have propelled teams to excel in dynamic environments, achieving notable success in threat mitigation and customer support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
~Technical Lead (Domain Expert)
iOPEX Technologies Ltd.
Bengaluru
07.2024 - Current
- Lead the Technical Assistance Center (TAC) team, providing expert support for Palo Alto Networks Cortex XDR.
- Diagnose and resolve complex security issues, ensuring minimal disruption to enterprise environments.
- Analyze incidents, perform root cause analysis, and develop mitigation strategies.
- Collaborate with engineering, product management, and consultants to improve products and resolve escalations.
- Maintain expertise in MITRE ATT&CK, NIST, CVE analysis, and cybersecurity threats.
- Manage high-priority escalations and customer expectations, ensuring timely resolution.
- Conduct training and knowledge-sharing sessions for the team.
- Recruit, train, and onboard new TAC team members.
~Senior Security Engineer
iOPEX Technologies Ltd.
Bengaluru
09.2021 - 06.2024
- L2 TAC Engineer for Palo Alto Networks Cortex XDR, providing B2B support.
- Resolved SSO, performance, malware, and communication issues across diverse environments.
- Assisted customers with policy configuration based on security requirements.
- Mentored new team members.
- Hands-on experience with Cortex XDR and XSIAM.
- Recognized for high performance and customer satisfaction.
~Senior Technical Advisor
Concentrix Technologies
Chennai
05.2019 - 09.2021
- Troubleshot Symantec Endpoint Protection.
- Configured system lockdown and restricted applications.
- Maintained database backups and customized security policies.
- Addressed intrusions, phishing, and malware.
- Utilized SysInternals, scripting, Linux, SQL, AD, SCCM, and vulnerability scanners.
- Escalated and resolved critical issues.
- Additionally, trained and worked in Symantec Email Security.cloud
- Configured and maintained mail flow and routing via Symantec Email Security.cloud with O365 or Google Apps.
- Set up and validated MX records and firewall lockdown.
- Identified and resolved email delivery delays.
- Established email policies and security rules.
- Validated SPF, DKIM, and DMARC, and performed header analysis.
- Analyzed IP reputation and investigated spoofing
~Technical Support Associate
Tech Mahindra Pvt Ltd
Chennai
09.2017 - 11.2018
- Provided Level 1 technical support for networking issues to Australian ISP clients.
- Resolved complex queries and troubleshooted network linkages.
Education
Bachelor of Engineering - Automobile Engineering
Velammal Engineering College
Chennai, India05-2017
Skills
- Networking: Hold good knowledge in networking concepts
- Symantec email securitycloud related knowledge and hands on experience
- Endpoint Security: Securing laptops, tablets, and mobile phones to prevent network attacks
- Advanced Threat Protection (ATP): Defending against sophisticated malware and hacking attempts
- Risk Management and Assessment: Identifying vulnerabilities and evaluating potential attack impacts is crucial
- Incident Response: Quickly addressing security breaches to minimize damage is essential
- Malware Analysis and Prevention: Expertise in Security Incident analysis
- Issue troubleshooting
- Threat Analysis: Analyzing potential threats
- Digital Forensics: Investigating cyber incidents and security breaches to uncover evidence and understand the scope of the attack
- Compliance: Understanding and implementing relevant compliance frameworks and regulations (eg, NIST)
- Adaptability: The cybersecurity landscape is constantly evolving, so being able to adapt to new threats and technologies is critical
- Team Performance Management: Recruiting, training, evaluating, and onboarding team members to achieve goals
- Communication and Customer Handling
- Mentorship and coaching
- Task delegation
Accomplishments
- Received the Most Valuable Player award for the month of July 2024
Languages
Tamil
First Language
English
Advanced (C1)
C1
Certification
- Palo Alto Networks Micro-Credential for Cortex XDR Support Engineer (PMXdS)
- Palo Alto Networks Systems Engineer (PSE): Cortex Associate
- Palo Alto Networks Certified Detection and Remediation Analyst (PCDRA)
- Introduction to Generative AI and Use Cases
VISA SPONSORSHIP
- Not Required
References
References available upon request.
Timeline
~Technical Lead (Domain Expert)
iOPEX Technologies Ltd.
07.2024 - Current
~Senior Security Engineer
iOPEX Technologies Ltd.
09.2021 - 06.2024
~Senior Technical Advisor
Concentrix Technologies
05.2019 - 09.2021
~Technical Support Associate
Tech Mahindra Pvt Ltd
09.2017 - 11.2018
Bachelor of Engineering - Automobile Engineering
Velammal Engineering College
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