Hi, I’m
MD Shaad Alam
Network Security Technical Support Engineer
Begusarai, Harrakh
Summary
Dogged Technical Support Engineer verifies resolution of all assigned calls by decisively tracking and eliminating root causes. Drives exceptional satisfaction figures and shortens ticket fulfillment times. Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy. Results-driven Network Engineer with 15+ Months of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
2
years of professional experience
10
years of post-secondary education
3
Languages
Work History
Sonicwall Technology System India Pvt Ltd.Bangalore
Network Security Technical Support Engineer
02.2021 - Current
Job overview
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Collaborated with vendors to identify best options for optimizing network performance.
- Troubleshot complex multi-vendor network service provider issues.
- Created VPN infrastructure and allowed for secure remote connections.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Assisted with implementation and support of network monitoring tools.
- Worked with the AWS and Azure cloud network to network configuration with sonicwall.
- Developed and maintained courteous and effective working relationships.
- Well equipped with my communication, and Technical Skill.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
Education
NIT Kurukshetra, Haryana
from ECE
03.2016 - 03.2020
S.S 108 MRJD college Bishnupur (BSEB)
01.2013 - 01.2015
University Overview
GPA: 78.8
S.T Paul's School, ICSE
01.2009 - 01.2013
University Overview
GPA: 86
Skills
Good understanding of IPsec VPN(Network to Network), SSL VPN(client based VPN)
Accomplishments
- Solved more than 3000+ critical cases and provided correct resolution to the issue.
- Solved lots of escalated case, and time based priority case.
- Documented all the case, with all the technical Steps performed in a particular format.
- Handled more than 5000 client from NOAM, and EMEA region on calls, mails, and remote session.
- And worked on more than 100 cases with the developer to resolve the issue, if issue is related to software or firmware.
Timeline
Network Security Technical Support Engineer
Sonicwall Technology System India Pvt Ltd.
02.2021 - Current
NIT Kurukshetra
from ECE
03.2016 - 03.2020
S.S 108 MRJD college Bishnupur (BSEB)
01.2013 - 01.2015
S.T Paul's School, ICSE
01.2009 - 01.2013
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