YOGESH BHANDARI
Windows Server Administrator
Ghaziabad,UP
Summary
Skilled Microsoft Support Engineer successful at using personal judgment and advanced technical acumen to make a positive impact on the end user. Forward-thinking and resourceful professional with a diligent mindset and disciplined approach. Possessing excellent communication and collaboration skills to lead and work in concert with diverse groups effectively.
Overview
2
2
Languages
1
1
Certification
10
10
years of post-secondary education
6
6
years of professional experience
Work History
Sr. Technical Support Engineer – Network/Systems Engineer
CONCENTRIX INDIA SERVICES PVT. LTD. ( Formerly CONVERGYS )
Gurgaon, HR
12.2019 - Current
- Providing remote assistance to Microsoft Enterprise Platform administrators across the globe [Windows Server 2008 R2/2012 R2/2016/2019].
- Responsible for supporting issues with Server networking & DNS, DHCP, RPC unavailable, SMB, DFS, DFS-N Replication, DHCP Fail-over, WireShark or Netmon ETL traces, Installation, configuration, Maintenance and planning of AD, DNS & DHCP Servers
- Working knowledge of Active Directory, AD forest, Domain, Group Policy, OUs etc
- Troubleshooting on network related issues such as latency in network, packet drops by capturing the network traces and analyzing them using Microsoft Netmon tool.
- Finding out which intermediate device is causing packet drops and informing the same to customers.
- Analyzing the captures and proving next plan of actions to perform on the servers.
- Working on issues with Network Interface Cards which loses IP Address and creates conflicts.
- Resolve Network File Access issues.
- Educating the administrators about the functional working of Microsoft networking product roles and features.
- Driving the server issues by engaging the different expert teams along with 3rd party vendors such as Cisco Router/Switch team, Antivirus vendors and other intermediate non Microsoft devices manufacture vendors.
- Working along with product group team [PGT] and service/application developers to deliver best effort support and solutions to customers.
- Good understanding of TCP/IP protocols and SMB protocols.
- Basic knowledge of SCCM, Patching and Windows Clusters
- Timely responding on incidents, helping customers to locate and troubleshoot, and then providing detailed analysis to customer based on severity of the case reported.
Technical Support Advisor
Majorel India (Formerly Arvato Bertelsmann)
Gurgaon, HR
12.2018 - 11.2019
- Drive customer and partner satisfaction through understanding customer needs, providing responsive service to customer issues
- Drive data integrity and depth of customer profile information within Client’s customer database.
- Demonstrate verbally, in writing and through live product demos how customers can capture value and envision their future with Microsoft technologies.
- Troubleshooting, diagnosing, resolving and documenting hardware, software and network related technical issues.
- Troubleshooting and providing solution of network related problem to end user
- Wireless Networking, Networking & Sharing
- Installation, configuration of Windows Server and client operating systems
- Installing, configuring & Maintaining ADS, DNS & DHCP Servers Installations, Upgradation and Maintenance of Applications
- Installing & configuring Active Directory & creating users & group, Assigning Sharing & security Permission to Respective Users
- Experience in the troubleshooting of remote software, hardware and network issues
Sr. Global Escalation Engineer
Convergys India Services Private Limited - Microsoft Senior Global
Gurgaon, HR
12.2014 - 07.2018
- There prime responsibility was to work on the cases escalated from CEO Office, Microsoft Executives & Legal Team.
- Capturing customer’s feedback and taking appropriate action. My goal was to ensure that customer experience with Microsoft support leave them very satisfied with our product and services.
- Helping Tier 2 engineers & OEM partners with their query and concerns related to process, Microsoft Products & Services.
- Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
- Responsible for providing technical support for Microsoft Windows 7,8.1 & 10.
- Also provided support for MS Office 2010, 2013 & 2016 for Windows, Office 2016 for MAC, Outlook.com and OneDrive.
- Providing technical Support on Press/ Social Media/ Executive / Hot case's (Escalated to the CEO/ CVP and Internal Microsoft Employees).
- Diagnosed and resolved operating system, hardware and software program problems to root causes
- Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case
Education
MBA - Marketing & IT
Institute of Management Technology
Ghaziabad 07.2012 - 01.2015
B.com - Commerce
University of Delhi
New Delhi 08.2007 - 01.2011
GNIIT - Software Engineering
NIIT Delhi
East Delhi 01.2008 - 01.2010
Higher Secondary School - Commerce
D.A.V PUBLIC SCHOOL
Ghaziabad 04.2006 - 05.2007
Secondary School -
National Public Senior Secondary School
Ghaziabad 04.2005 - 03.2006
Skills
Experience on DNS, DHCP
Accomplishments
- Awarded Rising Knight of the Quarter in month of Jan 2016.
- Within 3 months of promotion as a Global Escalation Engineer (Level 3) awarded with Superstar of the month.
- Handled several high-level projects simultaneously, successfully delivering each of them in less time than was expected.
Certification
MCSE
Timeline
MCSE
09-2020
Sr. Technical Support Engineer – Network/Systems Engineer
CONCENTRIX INDIA SERVICES PVT. LTD. ( Formerly CONVERGYS )
12.2019 - Current
Technical Support Advisor
Majorel India (Formerly Arvato Bertelsmann)
12.2018 - 11.2019
Sr. Global Escalation Engineer
Convergys India Services Private Limited - Microsoft Senior Global
12.2014 - 07.2018
MBA - Marketing & IT
Institute of Management Technology
07.2012 - 01.2015
GNIIT - Software Engineering
NIIT Delhi
01.2008 - 01.2010
B.com - Commerce
University of Delhi
08.2007 - 01.2011
Higher Secondary School - Commerce
D.A.V PUBLIC SCHOOL
04.2006 - 05.2007
Secondary School -
National Public Senior Secondary School
04.2005 - 03.2006
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