Summary
Overview
Work History
Education
Skills
Certification
Interests
Personal Information
Timeline
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Hemant Bhandari

Subject Matter Expert, Technical Support
Ghaziabad

Summary

Results-driven Office 365 Exchange Online engineer with extensive experience in managing mail flow, troubleshooting Exchange Online issues, and ensuring seamless integration with Microsoft Entra ID and Defender for Office 365. Adept at resolving complex technical issues, optimizing mail security, and providing expert support for enterprise-level Office 365 environments.

Overview

5
5
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Subject Matter Expert, Exchange Online

Concentrix
12.2021 - 01.2023
  • All responsibilities of Technical Support engineer listed below with additional responsibilities.
  • Providing expert guidance to my team members on complex Exchange Online and Office 365 issues where required.
  • Taking ownership of technical road block cases and further driving the case to resolution by engaging with Technical Advisors and Senior Escalation Engineers.
  • Mentoring new hires and helping them understand tool and technology in order to provide smooth transition.
  • Working in commercial Microsoft Premier Partners LOB, handling premier support for partner cases and providing technical support to Office 365 premier partners and Administrators for Exchange Online Issues

Technical Support Engineer

Concentrix
08.2018 - 11.2021
  • Responsible for handling support tickets of Microsoft premier partner clients, making outbound calls to clients and resolving issues if any related to office 365 Exchange Online.
  • Ability to work on ticketing systems and ensure accurate and timely resolution for assigned issues.
  • Troubleshooting issues related to Mail flow (Hybrid and Exchange Online), Outlook configuration, Exchange Online Admin center, Antispam, Anti malware by understanding the message headers and EMT report and providing reason and guidance for handling spam email.
  • Handling issues related to Microsoft Infra Connect, Microsoft Infra, Migration and Defender for office 365.
  • Collaborate with both end user as well as Exchange Admins for issue isolation and resolution.
  • Collecting necessary logs for Admin Centre/Exchange portal related issue and engaging internal team for technical road block cases.
  • Communicate with client's perspective clearly while collaborating with internal departments.

Technical Support Engineer

Logitech Solution Pvt. Ltd.
01.2018 - 06.2018
  • Responsible for handling inbound calls from Tally users and provide Support for Tally Software.
  • Responsible for assisting users for installing Tally software on Server as well as client machine.
  • Guiding end users on how to use Tally and how to make entries on Tally Software.
  • Handling queries regarding purchase of Tally Software and billing related queries.
  • Collecting logs and raising concern with Tally team for user who are not able to file GST return due to portal error.

Education

Bachelor of Commerce -

Delhi University
New Delhi, India
04.2001 -

Intermediate - Commerce

Diwan Chand Arya Sr. Sec School
New Delhi, India
04.2001 -

High School -

Diwan Chand Arya Sr. Sec. School
New Delhi, India
04.2001 -

Skills

  • Managing Office 365 admin center
  • Exchange Online troubleshooting and administration
  • Active Directory
  • Windows Server
  • Defender for M365
  • Microsoft Intra
  • DNS record management
  • Basics of Linux Operating system
  • Basics of bash scripting
  • Basics of Python

Certification

Aptech Certified in Basics of Hardware and Networking Skills

Interests

Passionate long distance runners focusing on improving endurance and pushing beyond the limit

Personal Information

  • Date of Birth: 05/23/96
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Subject Matter Expert, Exchange Online

Concentrix
12.2021 - 01.2023

Technical Support Engineer

Concentrix
08.2018 - 11.2021

Aptech Certified Solutions Associate- Windows Server 2012

07-2018

Aptech Certified in Basics of Hardware and Networking Skills

01-2018

Technical Support Engineer

Logitech Solution Pvt. Ltd.
01.2018 - 06.2018

Bachelor of Commerce -

Delhi University
04.2001 -

Intermediate - Commerce

Diwan Chand Arya Sr. Sec School
04.2001 -

High School -

Diwan Chand Arya Sr. Sec. School
04.2001 -

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Hemant BhandariSubject Matter Expert, Technical Support