Hemant Bhandari
Ghaziabad
Summary
Results-driven Office 365 Exchange Online engineer with extensive experience in managing mail flow, troubleshooting Exchange Online issues, and ensuring seamless integration with Microsoft Entra ID and Defender for Office 365. Adept at resolving complex technical issues, optimizing mail security, and providing expert support for enterprise-level Office 365 environments. Looking forward for an opportunity to work in a challenging environment where I can utilize my knowledge & skills towards fulfilling the organizations' growth objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Subject Matter Expert, Exchange Online
Concentrix
12.2022 - 01.2023
- All responsibilities of Technical Support engineer with additional responsibilities mentioned below.
- Providing expert guidance to my team members on complex Exchange Online and Office 365 issues where ever required.
- Taking ownership of technical road block cases and further driving the case to resolution by engaging with Technical Advisors and Senior Escalation Engineers.
- Mentoring new hires and helping them understand tool and technology in order to provide smooth transition.
- Working in commercial Microsoft Premier Partners LOB, handling premier support for partner cases and providing technical support to Office 365 premier partners and Administrators for Exchange Online Issues
- Optimized mail security using Exchange Online Protection and Microsoft Defender for Office 365.
Technical Support Engineer
Concentrix
08.2018 - 11.2021
- Responsible for handling support tickets of Microsoft premier partner clients and resolving issues if any related to office 365 Exchange Online
- Ability to work on ticketing systems and ensure accurate and timely resolution for assigned issues
- Troubleshooting issues related to Mail flow(Hybrid and Exchange Online), Outlook configuration, Exchange Online Admin center, Anti-spam, Anti malware by understanding the message headers and EMT report and providing reason and guidance for handling spam email.
- Handling issues related to Microsoft Infra Connect, Microsoft Infra, Migration and Defender for office 365.
- Collaborate with both end user as well as Exchange Admins for issue isolation and resolution.
- Collecting necessary logs for Admin Centre/Exchange portal related issue and engaging internal team for technical road block cases.
- Communicate with clients perspective clearly while collaborating with internal departments
Technical Support Engineer
Logitech Solution Pvt. Ltd.
01.2018 - 06.2018
- Responsible for handling inbound calls from Tally users and provide Support for Tally Software
- Responsible for assisting users for installing Tally software on Server as well as client machine
- Guiding end users on how to use Tally and how to make entries on Tally Software
- Handling queries regarding purchase of Tally Software and billing related queries
- Collecting logs and raising concern with Tally team for user who are not able to file GST return due to portal error
Education
Bachelor's Degree - Commerce
Delhi University
01.2017
Intermediate -
Diwan Chand Arya Senior Secondary School
01.2014
High School -
Diwan Chand Arya Senior Secondary School
01.2012
Skills
- Hands on experience with Exchange Online, Exchange Server, Microsoft Entra connect, Microsoft Entra ID and office 365 admin center
- Hands on experience with Active Directory
- DNS Record Management
- Analyzing Message Headers and Message trace reports
- Excellent Communication
- Working with ticketing based tools
- Fluent with English Speaking
- Research Capabilities
- Multitasking
- Teamwork and Collaboration
- Problem-Solving Abilities
- Adaptability and Flexibility
Certification
- Aptech Certified Solutions Associate - Windows Server 2012
- Aptech Certified in Basics of Hardware and Networking Skills
Languages
Hindi
English
Hobbies and Interests
- I enjoy Travelling, specially to hill stations and have a nice Trek to put the cherry on top.
- I love going on long walks and spending time in nature.
- Passionate about cricket as sport. I have been a cricket fan since childhood.
Running
- Passionate long-distance runner, integrating discipline and consistency from training into professional work ethics.
- Experience in endurance training, showcasing perseverance, goal-setting, and a results-oriented mindset.
- Running helps in maintaining high energy levels, mental clarity, and resilience under pressure.
Timeline
Subject Matter Expert, Exchange Online
Concentrix
12.2022 - 01.2023
Technical Support Engineer
Concentrix
08.2018 - 11.2021
Technical Support Engineer
Logitech Solution Pvt. Ltd.
01.2018 - 06.2018
Intermediate -
Diwan Chand Arya Senior Secondary School
High School -
Diwan Chand Arya Senior Secondary School
Bachelor's Degree - Commerce
Delhi University
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