Hemant Dhilod
MIS Executive | Data Analyst
Thane
Summary
Customer Service Executive with 3 years at Tech Mahindra, building Excel dashboards, MIS reports, and conducting Root Cause Analysis for a team of 100+ associates. Certified in Financial Modelling from IMS Proschool with hands on experience in Power BI and Advanced Excel. Currently pursuing Google Data Analytics certification on Coursera and learning SQL. Actively transitioning into MIS Executive and Data Analyst roles.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Account Executive
Tech Mahindra Ltd.
12.2022 - Current
- Built and maintained Excel dashboards to track team performance, SLA adherence, and quality metrics, reported directly to senior leadership.
- Conducted a Root Cause Analysis (RCA) on process failures and presented data-backed recommendations that improved team accuracy and productivity.
- Delivered loan process training to over 100 associates, ensuring strict compliance with banking regulations and SLA targets.
- Monitored and analyzed daily operational data to identify performance trends, and flag issues before they impacted SLA targets.
- Created MIS reports and performance trackers using advanced Excel, including Pivot Tables, VLOOKUP, and conditional formatting.
- Collaborated with cross-functional teams to align daily operations with business goals, using data-driven insights.
Marketing Executive
Broker Buddy
04.2021 - 10.2021
- Executed lead generation campaigns and client outreach for property listings, managing high volume inquiries effectively
- Prepared monthly market reports and tracked conversion metrics using Excel to optimize the sales pipeline
- Maintained client database and followed up on leads to support the sales team in closing property deals
Education
Bachelor of Commerce - Financial Management
Mumbai University
Kalyan, India 04.2001 -
Skills
Microsoft Excel (Advanced) — Pivot Tables, VLOOKUP, Dashboards
Power BI — Data Modelling, Visualization
SQL — MySQL (Learning)
Google Data Analytics — Coursera (Pursuing)
Financial Modelling — Ratio Analysis, DCF, CCA
MS Office — Word, PowerPoint, Outlook
Google Workspace
Timeline
Customer Service Account Executive
Tech Mahindra Ltd.
12.2022 - Current
Marketing Executive
Broker Buddy
04.2021 - 10.2021
Bachelor of Commerce - Financial Management
Mumbai University
04.2001 -