Hemant Jha
Mumbai
Summary
Dynamic Investment Manager with a proven track record at Unity Small Finance Bank, excelling in client relationship management and process improvement. Achieved significant CASA growth while delivering tailored investment solutions. Strong communicator and team builder, adept at fostering long-term client partnerships and driving business expansion through strategic initiatives.
Overview
15
15
years of professional experience
Work History
Investment Manager
Unity Small Finance Bank
Mumbai
09.2024 - Current
- Effectively managed third-party insurance products, including life and health insurance, ensuring alignment with customer needs and regulatory standards.
- Proactively sourced and onboarded new clients, fostering long-term relationships and expanding the client base.
- Provided tailored investment solutions, aligning with clients' financial goals and risk appetite.
- Maintained and updated daily reports and records using Excel for streamlined operations and performance tracking.
- Monitored IRDA exam schedules and facilitated new insurance agents' onboarding and licensing.
- Strategized and implemented measures to drive CASA (Current Account and Savings Account) growth, contributing to overall business expansion.
Assistant Key Account Manager
Tata Aia Life Insurance
Mumbai
09.2021 - 08.2024
- Managed HNI and Super HNI clients in IndusInd Bank partnerships, working closely with Wealth Relationship Managers (RMs) to provide personalized financial solutions.
- Maintained a 90% wallet share for Tata AIA Life Insurance over the last three years, demonstrating strong business retention and client trust.
- Conducted wealth portfolio analysis, offering tailored life insurance and investment solutions to meet the financial goals of high-net-worth clients.
- Strengthened partnerships with bank branch teams, driving cross-selling of insurance products and achieving business targets.
- Ensured seamless onboarding and premium service delivery to affluent clients, enhancing customer loyalty.
- Led product training initiatives for bank RMs, improving their ability to pitch and sell Tata AIA’s life insurance solutions effectively.
Senior Financial Service Manager
ICICI Prudential Life Insurance
Mumbai
12.2015 - 08.2021
- Provided expert guidance and recommended optimal insurance products to clients based on their needs.
- Served as an intermediary between insurance providers and clients, ensuring clear communication and transaction accuracy.
- Delivered exceptional customer service, securing client loyalty and improving retention rates.
- Focused on business growth by consistently expanding the client base through proactive engagement.
- Conducted thorough interviews to collect comprehensive client data, enabling customized financial solutions.
- Sold life insurance policies with benefits payable upon death, offering financial security to beneficiaries.
- Marketed annuity products, ensuring clients had a steady income stream post-retirement.
- Performed in-depth financial portfolio analysis, providing tailored investment recommendations.
- Supported clients throughout the insurance claims process, ensuring a smooth and efficient settlement.
- Maintained accurate records, both electronic and paper-based, ensuring compliance and data integrity.
INSURANCE CONSULTANT (Agent)
Bajaj Allianz Life Insurance
Mumbai
02.2010 - 01.2013
- Drove life insurance product sales to individuals and businesses, ensuring revenue growth.
- Implemented client acquisition strategies using referrals, cold calling, and networking to expand the customer base.
- Delivered compelling sales presentations and conducted meetings to clarify product advantages.
- Fostered durable relationships with clients, ensuring continued business and long-term engagement.
- Provided comprehensive post-sales support, including policy renewals and claims management.
- Addressed client inquiries promptly, maintaining high satisfaction levels and enhancing customer experience.
- Pursued ongoing professional development by participating in training on products, sales techniques, and compliance.
- Coached new agents, guiding them toward improved performance and career progression.
- Maintained strict adherence to regulatory guidelines and company policies during all sales activities.
- Accurately recorded and organized client data and sales documentation for compliance and tracking.
- Employed adept sales techniques to consistently meet and exceed business targets.
- Communicated effectively with clients and team members in both verbal and written forms.
- Demonstrated a strong commitment to customer service excellence, ensuring high retention rates.
Education
B.Com -
Mumbai University
Mumbai, Maharashtra04.2020
Advance Excel -
Rajshree Shahu Maharaj Jr College
11.2010
HSC -
RAJARSHI SHAHU JUNIOR Commerce & Science
Mumbai, Maharashtra06.2009
MSCIT -
Maharashtra Board
06.2009
SSC -
Shri Sanatan Dharm High School
Mumbai, Maharashtra06.2006
Skills
- Strong Communication
- Client Relationship Management
- Process Improvement
- Team Management
- Sales
- Marketing
- Customer Handling
- Emotional Intelligence
- Teamwork
- Training
- Project Management
- Team Building
Websites
Extracurricular Activities
Participation in finance or investment clubs can demonstrate your interest and knowledge in financial markets and investment strategies. Volunteering, especially in roles related to finance or community service, highlights your commitment to social responsibility and ethical considerations.
Projects
Promoted to FSM, ICICI Prudential Life Insurance, Mumbai, Maharashtra, 12/01/15, 06/30/18, Achieved the highest sales in India - Closed 50 Nop per month, meeting annual targets leading to promotion. Senior FSM, ICICI Prudential Life Insurance, Mumbai, Maharashtra, 06/01/18, 06/30/20, Achieved highest policy source in pure protection - Successfully met annual targets in fiscal year 2019-2020 - Earned promotion from FSM to Senior Financial Service Manager. Early Activation, Tata Aia Life Insurance, Mumbai, Maharashtra, 04/01/22, Present, Activated SP records in the first week of each month for the past two years. Received recognition and achieved record performance for five quarters in the last three years at Tata AIA.
References
Reference available upon request
Languages
- Hindi
- English
- Marathi
Timeline
Investment Manager
Unity Small Finance Bank
09.2024 - Current
Assistant Key Account Manager
Tata Aia Life Insurance
09.2021 - 08.2024
Senior Financial Service Manager
ICICI Prudential Life Insurance
12.2015 - 08.2021
INSURANCE CONSULTANT (Agent)
Bajaj Allianz Life Insurance
02.2010 - 01.2013
B.Com -
Mumbai University
Advance Excel -
Rajshree Shahu Maharaj Jr College
HSC -
RAJARSHI SHAHU JUNIOR Commerce & Science
MSCIT -
Maharashtra Board
SSC -
Shri Sanatan Dharm High School