Hemant Kalia

Project - Dish Wireless Network

• Expertise in Amazon Web Service like EC2, S3, VPC, IAM, Auto- scaling, ELB, Cloud Watch, Cloud- Formation, IAM, SNS, and SQS.
• Successfully Setup Cloudwatch monitoring for production and non-production environment, cloud Watch used for monitor AWS Cloud resources and applications by setting alarms and events for performance and operational metrics.
• Managed and mentored a team of 6 professionals.
• Experience in Kibana logs and utilizing reporting in AWS cloud environment.
• Implemented SignalFx dashboards to provide real-time insights into application performance.
• Utilized SignalFx to conduct real-time analysis of application and infrastructure performance.
• Working within SLA to take ownership, On-call support to fix production issues.
• Controlled user access to multiple AWS services by creating IAM policies.
• Monitoring of Workflow, Application logs and Ongoing Incidents.
• Worked closely with teams in org to help them understand partner technical services team and also to looks at various ways on how to collaborate effectively with partner technical services team.
• Performed S3 bucket creation and provisioning of EC2 instances.
• Creation of IAM users, Groups, Roles and Assigning Permission.
• Managing relationship with customer/partner’s technical team across all regions.
• Excellent knowledge of Infrastructure and Application monitoring tools.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Experience in monitoring server performance using Cloud watch, Signalfx and SNS service.
• RDS setup and configuration.
• Configured alerting and notification systems within SignalFx, establishing proactive monitoring practices and minimizing downtime through timely response to critical issues.
• Monitoring, collecting and tracking metrics and setting up to react automatically to change in AWS resources.
• Have worked on database service AWS RDS.

Project : Hughes Network

• Monitoring, Servers, Databases, Middle Tier Apps, Messaging, Storage Systems, Network Monitoring like Routers, Switches, VoIP devices, Network Links using HP OBM, HPOMi and NMMi.
• Work as primary point of contact in Incident management to assess severity of Incident and follow it till resolution.
• Good exposure in Incident reporting and follow-up Change Request during Changes Window.
• Creating/deleting user's account in Active Directory and Exchange Consoles.
• Adding/deleting/updating software in user's system using System Center Configuration Manager.
• Create Daily, Weekly & Monthly Status reports and analysis for offshore and onshore team.
• Active participation of regular weekly and monthly project status meetings to discuss risks involved in ongoing projects with Team and Team Leads.

Project Name: Custom and Web Apps

• Restart of services as per on issue (Aspect WFM/RTA).
• To check 10 rule managers in clarify.
• Restart of test and Prod Hyperion as requested only by Data Ware House Team.
• Run TWS script to get report and sending to concerned teams.
• Responsible for shut down/ start of Siebel services & verification.
• Working on issue regarding job failures (Autosys) or for any other troubleshooting and engaging Tier3.

Project Name: IT Security

• To monitor all traffic passing from firewalls using traffic monitoring tool Fort analyzer 200D
• To analyze threat information and network traffic to assess security posture.
• To report Any incident or event found like virus attack, data leakage, unauthorized file transfer, accessed data transfer, unauthorized application used etc.
• Used SCSM to open incident tickets and regularly updating those tickets according to action performed for corresponding incident until issue is resolved and closed.
• Used SCCM as it provides all configuration information for all users and hundreds of reports.
• To check software and accessibility information for all users using SCCM.
• Monitoring traffic, Spam, Alert, Virus, using IPS & DLP for IT security Creating tickets for security incidents and providing timely resolutions.
• Providing Daily reports of traffic logs Using FORTIGATE Analyzer for monitoring logs.