Hemant Khot
Bangalore
Summary
Experienced professional with focus on team leadership and customer service. Adept at managing daily operations, resolving issues, and ensuring smooth workflow. Strong communication skills and ability to motivate staff, driving productivity and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Outlet Manager
Hyatt Centric Hebbal Bengaluru
Bengaluru
02.2025 - Current
- Managed daily operations of hotel outlet, ensuring smooth service delivery.
- Trained and mentored staff to enhance customer service skills and efficiency.
- Developed and implemented standard operating procedures for outlet operations.
Assistant Outlet Manager
Hotel Grand Hyatt Mumbai
08.2024 - 02.2025
- Working As Assistant Outlet Manager at The Grand Showroom (pre-opening), Bringing my 7 years of experience and delivering exceptional guest experiences and luxury service.
- Collaborating with Expat team for operations and Developing enforcing quality control processes, Building relationships with high-end clients and partners.
- Ultimate goal: Create a memorable, personalised experience for discerning guests, setting The Grand Showroom as the epitome of luxury hospitality.
Food and Beverage Supervisor
Four Seasons Hotel Bangalore
08.2019 - 08.2024
- Contributed to successful outlet launches, ensuring seamless operations and exceptional guest experiences.
- Worked in multiple F&B outlets, including: IRD, Lobby Lounge, All Day Dining, Far & East (Thai, Chinese, & Japanese cuisine), Copitas (Asia's Top 50 Bar).
Food and Beverage Assistant
The Leela Palace Bangalore
05.2018 - 05.2019
- Worked as Food & Beverage Assistant in The Leela Palace Hotel, Bangalore at JAMAVAR Indian Fine Dining Restaurant (120 covers).
- Time management and organisation, Adaptability and flexibility with the guest.
- Attention to detail, Problem-solving and decision-making.
Industrial Trainee
Shangri-La Hotel Bangalore
06.2017 - 11.2017
- Worked as Industrial Trainee in Shangri-La Hotel, Bangalore.
- Underwent comprehensive training across multiple Food & Beverage outlets, Gained hands-on experience in luxury hospitality operations.
Hotel Operational Trainee
Hotel Royal Orchid Bangalore
10.2016 - 01.2017
- Worked as Hotel Operational Trainee at Hotel Royal Orchid, Bangalore.
- Completed rotational training across various hotel departments.
- Gained in-depth understanding of hotel operations, including: Front Office, Housekeeping, Food & Beverage, Banqueting and Events.
Education
Diploma in Hotel Management - Hospitality
Presidency College of Hotel Management
BangaloreCertificate of Higher Education - 12th
St Patrick's Junior Collge
HyderabadSecondary School Leaving Certificate -
Excellent English Medium Primary & High School
BijapurSkills
- Inventory management
- Cost control and budgeting
- Menu planning and Engineering
- Team management and supervision
- Staff training and development
Timeline
Outlet Manager
Hyatt Centric Hebbal Bengaluru
02.2025 - Current
Assistant Outlet Manager
Hotel Grand Hyatt Mumbai
08.2024 - 02.2025
Food and Beverage Supervisor
Four Seasons Hotel Bangalore
08.2019 - 08.2024
Food and Beverage Assistant
The Leela Palace Bangalore
05.2018 - 05.2019
Industrial Trainee
Shangri-La Hotel Bangalore
06.2017 - 11.2017
Hotel Operational Trainee
Hotel Royal Orchid Bangalore
10.2016 - 01.2017
Diploma in Hotel Management - Hospitality
Presidency College of Hotel Management
Certificate of Higher Education - 12th
St Patrick's Junior Collge
Secondary School Leaving Certificate -
Excellent English Medium Primary & High School