Hemant Kumar
Senior Associate
Banglore
Summary
Dedicated It services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr. Compliance Associate
Amazon Development Center Private Limited
Bnaglore
06.2021 - Current
- Used Microsoft Excel, Jupyter Notebook, Python, Pandas and related modules and other software tools to automate the process.
- Created WBR/MBR reporting tool using VBA/Macros and advance excel formulas like - PVOT TABLE, VLOOKUP, HLOOKUP, PERCENTILE.INC, NETWORKDAY.INTL
- Have hands -on experience on tool such as Quick Sight and Google Data Studio.
- Improved operations through consistent hard work and dedication.
- Worked with customers to understand needs and provide excellent service.
Team Leader
Wipro Limited
Banglore
12.2017 - 05.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated weekly meetings for internal and external groups.
- Supported office business development and customer service.
- Led team of 28 members while providing exceptional customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
- Assisted with new hire processing and existing training programs.
- Ensured team attendance on the floor as per shift requirement.
- Keeping a track of team’s leaves considering team shrinkage and workflow shrinkage percentage.
- Ensuring timely delivery of SLA’s and targets.
- Setting up productions and quality targets for my team.
- Reviewing team performance and providing timely feedback.
- Conducting one-to-one sessions with admins to understand areas of improvement.
- Responsible for team motivation and retention.
- Conducting training and calibration sessions to fill the knowledge gaps.
- Being an active participant in client training and calibration sessions.
- Grooming and mentoring the team members to handles more responsibilities
Education
Bachelor of technology - Electronics and Comm. Eng
NARULA INSTITUTE OF TECHNOLOGY
01.2012 - 01.2016
Intermediate - undefined
ST. Cecilia’s Sr. Sec School, CBSE
Matriculation - undefined
Jawahar Navodaya Vidyalaya, CBSE
Skills
Microsoft Excel
Accomplishments
- Got appreciation for developing automated reporting tool using excel VBA for WBR reporting
- At start of the pandemic (Covid -2020) supervised team of 67 people for 3 months and also got appreciation for successfully delivering client requirement with required quality.
Certification
FLM certification
Timeline
Sr. Compliance Associate
Amazon Development Center Private Limited
06.2021 - Current
FLM certification
08-2019
Team Leader
Wipro Limited
12.2017 - 05.2021
Bachelor of technology - Electronics and Comm. Eng
NARULA INSTITUTE OF TECHNOLOGY
01.2012 - 01.2016
Intermediate - undefined
ST. Cecilia’s Sr. Sec School, CBSE
Matriculation - undefined
Jawahar Navodaya Vidyalaya, CBSE
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