Hemant Kumar
Assistant Store Manager
Saharanpur
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
V MART
06.2015 - 08.2016
- Resolved customer inquiries using product knowledge and service policies.
- Processed returns, exchanges, and refunds with accuracy.
- Addressed complaints promptly to maintain customer satisfaction.
- Maintained detailed records of orders, issues, and resolutions.
Department Manager
Reliance Trends
08.2016 - 11.2018
- Supervised daily department operations to maintain merchandise availability and service standards.
- Coordinated visual merchandising updates aligned with store layouts and seasonal launches.
- Trained sales staff on product knowledge, customer handling, and floor execution.
- Monitored stock movements, replenishment needs, and inventory accuracy across department.
- Resolved customer concerns promptly while supporting smooth billing and exchange processes.
- Reviewed sales trends and adjusted staff placement to improve floor productivity.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Store Operations Manager
ABFRL
04.2021 - Current
- Directed daily store operations, ensuring adherence to merchandising, staffing, and customer service standards.
- Coordinated inventory controls, stock replenishment, and shrinkage checks across store departments.
- Supervised sales associates, providing coaching on service execution, product knowledge, and policy compliance.
- Monitored store performance reports to identify process gaps and improve operational consistency.
- Implemented visual merchandising standards to maintain brand presentation and product availability.
- Resolved escalated customer issues promptly, protecting service quality and store reputation.
- Partnered with cross-functional teams to streamline billing, replenishment, and floor execution workflows.
- Trained new team members on store procedures, safety practices, and operational routines.
- Led store operations, aligning daily execution with visual merchandising, inventory control, and sales targets.
- Managed floor staff scheduling, task delegation, and performance coaching to maintain service standards.
Education
Bachelor of Arts -
GM College
Saharanpur, India 04.2001 -
Skills
Operational efficiency
Health and safety compliance
Recruitment and hiring
Staff management
Inventory control
Merchandise planning
Sales analysis
Team leadership
Team motivation
Customer service management
Timeline
Store Operations Manager
ABFRL
04.2021 - Current
Department Manager
Reliance Trends
08.2016 - 11.2018
Customer Service Representative
V MART
06.2015 - 08.2016
Bachelor of Arts -
GM College
04.2001 -