HEMANT KUMAR
KEY ACCOUNT MANAGER
Noida
Summary
Results-oriented strategic account manager with expertise in B2B sales within enterprise telecom and IT infrastructure. Drives customer acquisition and account growth through consultative solution selling, leveraging deep knowledge of data centre services, MPLS, SD-WAN, and network security. Navigates complex sales cycles and cultivates relationships with C-level stakeholders to meet business goals.
Overview
4
4
years of professional experience
Work History
KEY ACCOUNT MANAGER
DIVERSIFIED NETWORK INFRA SOLUTIONS PVT. LTD.
Noida
05.2026 - Current
- Generated and managed sales pipeline exceeding ₹2 crore, driving revenue growth across key technology lines.
- Managed portfolio of 40+ enterprise accounts, building relationships and spotting infrastructure opportunities.
- Built relationships with CXOs, IT heads, and procurement teams for 90%+ retention.
- Engaged 25+ stakeholders to capture requirements and suggest IT infrastructure offerings.
- Prepared and presented comprehensive techno-commercial proposals and quotations in collaboration with partners, enhancing client engagement.
- Coordinated cross-functional teams and technology partners through sales cycle and forecasts in CRM.
- Collaborated with pre-sales, finance, logistics, and implementation teams for seamless execution.
- Monitored market trends and competitor activity to identify and pursue new business opportunities, contributing to strategic growth initiatives.
BUSINESS DEVELOPMENT MANAGER
ANONET COMMUNICATIONS PRIVATE LIMITED
Noida, Uttar Pradesh
09.2025 - 04.2026
- Drove 25% year-on-year qualified pipeline via opportunity identification and prioritisation.
- Led client engagements and negotiations to accelerate deal closures.
- Delivered SD-WAN and multi-site connectivity consulting, improving win rates by 30%.
- Built executive relationships to position telecom and digital solutions as business enablers.
- Managed 400+ clients executing cross-selling and upselling programmes for revenue growth.
- Analysed market trends, competitor actions, and customer insights to inform and refine go-to-market strategies.
- Developed strategic account plans for government and enterprise portfolios, aligning solutions with client needs.
- Managed tender submissions for ₹5m+ opportunities on GEM portal, enhancing competitive positioning.
- Coordinated with bid management and delivery teams for customer solution design.
KEY ACCOUNT MANAGER
ETISALAT BY E&
Dubai
08.2024 - 08.2025
- Managed a portfolio of 25+ enterprise accounts delivering connectivity and security services.
- Reached 90% of annual sales target through strategic account planning.
- Identified and pursued cross-selling and upselling opportunities, contributing to 15% account penetration growth.
- Maintained an AED 8m+ qualified pipeline for accurate forecasting.
- Coordinated 30+ active opportunities with pre-sales architects and delivery teams to align solutions with client needs.
- Facilitated 60+ customer meetings for workshops and executive presentations to enhance engagement and drive alignment.
- Prepared 40+ techno-commercial proposals for RFP and pricing submissions.
- Built relationships with 35+ IT and procurement stakeholders to retain customers.
- Supported delivery of 20+ enterprise projects from sales to implementation.
- Updated CRM with account plans, stages, forecasts, and customer engagement.
ACCOUNT MANAGER
BHARTI AIRTEL SERVICES LIMITED
Noida
09.2022 - 10.2024
- Created strategic account plans to exceed sales targets by 20-30%.
- Delivered exceptional service and managed high-value accounts to retain clients at 95%.
- Maintained 95% retention by reducing churn through consistent account engagement.
- Built strong relationships with key stakeholders to sustain 90%+ retention.
- Drove new business growth through cold calling and presentations, achieving a 30% increase.
- Ran regular performance reviews and reporting, enhancing account performance by 15%.
- Customized solutions to match client needs, boosting operational efficiency by 20%.
- Managed a portfolio of 150+ accounts across Delhi, Noida, and Ghaziabad.
- Led sales for advanced cloud solutions including Microsoft 365, Azure, and AI.
- Conducted market research to identify opportunities, contributing to revenue growth of 15%.
- Used sales tools for forecasting and pipeline management to improve precision 20%.
FUNCTIONAL CONSULTANT | INTERN
UNEECOPS
Noida
03.2022 - 08.2022
- Demonstrated HRMS solutions with 100% success during client implementations.
- Analysed systems and delivered recommendations that improved HR workflows by 20%.
- Led HR consulting work supporting functional teams and HRMS workflow efficiency by 15%.
- Ran HRMS training sessions, reaching over 95% completion and improving adoption.
- Linked HR with IT teams, accelerating issue resolution by 50%.
- Maintained client relationships while delivering HRMS solutions that resulted in a 98% satisfaction rating.
- Researched HR processes and analysed data to identify and reduce inefficiencies by 10%.
- Supported HRMS queries, ensuring optimal system performance and client engagement.
Education
MASTER OF BUSINESS ADMINISTRATION - Sales & Marketing | HR
IIMT COLLEGE OF ENGINEERING
Greater Noida, UP12-2022
BACHELOR OF BUSINESS ADMINISTRATION -
BUNDELKHAND UNIVERSITY
Jhansi, U.P.12-2019
Skills
- Account management
- Sales pipeline management
- Sales forecasting
- Lead generation
- B2B sales
- Consultative selling
- CXO-level engagement
- Customer retention strategies
- Churn management
- Territory oversight
- Vendor management
- Prospecting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
KEY ACCOUNT MANAGER
DIVERSIFIED NETWORK INFRA SOLUTIONS PVT. LTD.
05.2026 - Current
BUSINESS DEVELOPMENT MANAGER
ANONET COMMUNICATIONS PRIVATE LIMITED
09.2025 - 04.2026
KEY ACCOUNT MANAGER
ETISALAT BY E&
08.2024 - 08.2025
ACCOUNT MANAGER
BHARTI AIRTEL SERVICES LIMITED
09.2022 - 10.2024
FUNCTIONAL CONSULTANT | INTERN
UNEECOPS
03.2022 - 08.2022
MASTER OF BUSINESS ADMINISTRATION - Sales & Marketing | HR
IIMT COLLEGE OF ENGINEERING
BACHELOR OF BUSINESS ADMINISTRATION -
BUNDELKHAND UNIVERSITY