HEMANT KUMAR MUDGAL
Delhi
Summary
Strategic and results-driven Project Manager with 10+ years of experience leading cross-functional, large-scale initiatives across technology, loyalty, and operations domains. Demonstrated success in end-to-end project delivery, stakeholder engagement, and Agile/Scrum execution. Adept at aligning business objectives with technology solutions, driving process automation, and ensuring delivery excellence. Known for fostering collaboration, mitigating risks, and achieving measurable improvements in efficiency and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
Thrive Consulting Pvt. Ltd.
03.2023 - Current
- Lead multiple concurrent digital loyalty and engagement platform projects across web and mobile ecosystems.
- Direct cross-functional teams spanning Product, Engineering, QA, and Design to deliver programs on time and within budget.
- Implemented Agile frameworks, improving team velocity and delivery transparency.
- Designed and executed risk mitigation strategies, reducing project escalations by 20%.
- Partner with clients to define roadmaps, prioritize deliverables, and ensure SLA adherence.
- Mentor project teams and oversee documentation including user manuals and training materials.
Assistant Project Manager
Okshan.com (Pre-Owned Cars – B2B Platform)
03.2021 - 03.2023
- Managed end-to-end lifecycle of multiple digital transformation initiatives.
- Enhanced collaboration between Sales, Operations, and Technology, improving project turnaround by 15%.
- Drove process automation, reducing manual interventions by 25%.
- Ensured project tracking and reporting using JIRA and Confluence.
Senior Manager – Operations
Zorambo – Hogareno Restaurants Pvt. Ltd. (F&B / Hospitality)
03.2019 - 03.2020
- Managed operations across four company-owned outlets and digital partnerships with aggregators.
- Achieved consistent revenue growth through marketing campaigns and customer experience improvements.
- Conducted staff training to improve service quality and operational consistency.
Manager – Key Accounts (Operations)
Goflhan Technology Solutions Pvt. Ltd.
05.2015 - 03.2019
- Managed 20+ international B2B accounts across the US, Canada, UAE, and SEA.
- Oversaw onboarding and service delivery ensuring operational excellence.
- Improved service quality and client engagement through proactive communication.
Assistant Manager – Marketing
Aakash Institute
09.2014 - 05.2015
- Led a team of 10 executives to execute regional marketing initiatives increasing lead generation by 30%.
- Strengthened institutional partnerships through seminars and BTL campaigns.
Assistant Manager – Marketing
The ICFAIAN Foundation (IBS – Noida)
07.2013 - 08.2014
- Drove MBA enrolment through data-backed marketing and partnership programs.
- Executed ATL/BTL campaigns and analyzed campaign ROI for strategic improvements.
Education
12th -
Kendriya Vidyalaya
10th - undefined
Sarvodaya Vidyalaya
MBA - Retail Management
MDU Rohtak
01.2013
BBA - undefined
GGSIPU
Delhi01.2010
Skills
Project & Program Management
Certification
Certified ScrumMaster (CSM) – Scrum Alliance
Timeline
Project Manager
Thrive Consulting Pvt. Ltd.
03.2023 - Current
Assistant Project Manager
Okshan.com (Pre-Owned Cars – B2B Platform)
03.2021 - 03.2023
Senior Manager – Operations
Zorambo – Hogareno Restaurants Pvt. Ltd. (F&B / Hospitality)
03.2019 - 03.2020
Manager – Key Accounts (Operations)
Goflhan Technology Solutions Pvt. Ltd.
05.2015 - 03.2019
Assistant Manager – Marketing
Aakash Institute
09.2014 - 05.2015
Assistant Manager – Marketing
The ICFAIAN Foundation (IBS – Noida)
07.2013 - 08.2014
10th - undefined
Sarvodaya Vidyalaya
MBA - Retail Management
MDU Rohtak
BBA - undefined
GGSIPU
12th -
Kendriya Vidyalaya