Hemant Ojha
Gurugram
Summary
A highly competent professional with more than 11.8+ years of rich experience in Operations, Supply Chain Management, Warehousing, Logistics & Distribution and Process Improvements. Highly successful in new facility setup, operations ramp up, driving process improvements, cost savings as well as improving on organizational productivity and performance and adopt best lean practices.
Overview
12
12
years of professional experience
Work History
Sr.Manager- Regional Warehouse Operations
Zepto LTD.
10.2025 - Current
- Lead end-to-end warehouse Inv across 5.5 lakh+ sq. ft., managing 26,000+ SKUs and 9 Cr+ inventory units.
- Manage 300+ direct and indirect team members, driving operational excellence and productivity.
- Own warehouse planogram strategy, optimizing SKU placement for picking efficiency, put-away, space utilization, and damage reduction.
- Improved SKU Label Zone Adherence from 65% to 95%+ within 5 months.
- Improved Bin Accuracy from 85% to 96% within 3 months through cycle counts and reconciliation.
- Achieved 99%+ order fulfillment accuracy.
- Designed and implemented dedicated Food Liquid, Hazardous, and Heavy Bulky (HDR) warehouse zones.
- Delivered 5% reduction in In-house and In-transit damages through RCA and preventive actions, later adopted as a Pan-India best practice.
- Leveraged WMS dashboards, KPIs, and analytics to improve inventory visibility and process efficiency.
- Led FTD, WTD, and MTD business reviews with leadership and collaborated with cross-functional teams.
- Developed SOPs, ensured compliance, and drove continuous improvement initiatives.
WH Manager- Supply Chain & Operations(Head)
Powerhouse91
09.2023 - 08.2025
- Streamlined Entire Warehouse Ops. Processes: Transitioned from a manual tracking system to a structured production mechanism, enhancing visibility into production metrics including manpower utilization and time efficiency. This transformation led to improved production efficiency and reduced manpower requirements, resulting in increased overall productivity.
- End-to-End Production Forecasting & Planning: Spearheaded SKU-level production forecasting and monthly planning aligned with business growth targets. Developed distribution plans based on forecasted demand to ensure timely availability of finished goods across channels.
- Inbound to Outbound SLA Compliance: Maintained strict adherence to inbound and outbound operational metrics as per defined SLAs, ensuring smooth warehouse throughput and timely dispatches.
- Inventory Accuracy & Control: Achieved and sustained inventory accuracy of 99.95%+ across Finished Goods (7–8 lakh units) and RM/PM stores (₹1 crore+ Units). Implemented robust cycle counting, audits, and system controls to minimize variances and enhance traceability.
- B2B Planning for Quick Commerce & E-commerce Platforms: Led daily B2B planning and fulfilment for Quick Commerce and top-tier platforms including Amazon and Flipkart, managing an average dispatch volume of 25,000+ units per day. Ensured accurate forecasting, inventory alignment, and SLA-driven execution to support rapid delivery models and partner satisfaction.
- ERP System Implementation: Led the migration of operations to an Enterprise Resource Planning (ERP) system. Designed and implemented ERP workflows and trained team members on the new system, leading to enhanced process integration, data accuracy, and operational transparency.
FC Manager- B2B Grocery
Reliance Retail Ltd, Grocery Division
Siliguri
04.2022 - 05.2023
- FC Head for Jio Mart B2B fulfilment Centre handling 90,000 sqft.
- Closely monitoring, review and prompt action on FC KPIs of all segments (Inbound, Outbound, Return, Transport, Inventory).
- Maintain Customer SLA fill rate 99.95% and OTD 100% throughout the year.
- Conduct PI on daily basis to maintain inventory accuracy and RCA and prevent from short excess inventory.
- Daily publishing slow and non-moving items to sales team, category, and replenishment team to maintain lower DOH < 15 days and delisting of non-moving items with the help of CBH.
- Daily mailing of 25% to 40% shelf life products to category and sales team to expedite the sales of these items in order to avoid near expiry and dump sale.
- Controlling and minimizing handling and warehouse damage by 0.01% of net sale value by implementing sealing machine, Gemba walk, product handling training to 3pl staff.
- Closely monitoring the pest control activities to reduce product damage by Rat bite.
- Monitoring the FC variable and fixed cost and taking measures to reduce variable cost below 2.5% of net sale.
- Involve department escalation and exceptions by coordinating with ROC and various stakeholders.
- Ensure proper bin as well as FC hygiene in terms of one bin one article with one SLED/ MRP.
- Achieving above 99% in MRP compliance.
- Focus on reduction of returns by coordinating with SDP team and SDP visit also.
Site lead
Stellar Value Chain Solutions Pvt. Ltd
Raipur
09.2021 - 04.2022
- Responsibility for complete FC operation i.e inward, outward, inventory and RC.
- Closely monitoring all FC matrices (KPI) i.e FC breach (cut-off), P2D breach, Miss-shipment, D2S, R2S.
- Ensuring 100% in process adherence along with maintaining packaging adherence is 99%.
- Conducting PST as per FK projection and conduct cycle count ensure no variance.
- Responsibility for providing RCA in monthly breach report (D2S, cut-off, P2D, PA, R2S and Variance).
- Responsibility for RCA of Miss shipment using fault tree analysis.
- Accountable for EHS Audit and close the NC within given time frame by client.
- Recruiting and training of new employees to meet KPIs.
- Responsibility for hiring and de-hiring of off rolls employees during peak.
- Conduct training on basic lean concept like 5S, why-why analysis, kaizen among staff and associate.
- Handling customer escalation in an effective manner.
- Rigorously follow up with SPOC of FK team for outstanding amount and payment-related issue.
Asst. Manager for Non Large operation
Delhivery Ltd (Flipkart Client)
04.2019 - 08.2021
- Managed effectively 2020 'Big Billion Day' Sale (Self Run) with 100000 units per day with Zero PIL.
- Closely monitor FC matrix like CPD, FC breach, and Mis-shipment.
- Taking care of Complete Inbound Operation of Flipkart & taking care of inbound process with in D2S (Dock to Stock 6Hrs) & FIFO processing Managing the all issue & error RCA details, D2S & TAT.
- Publish RCA for weekly tracker and submit to CS team.
- Managing end-to-end operations process of IB & INVENTORY, NCOB & RCOB.
- Design and implement an inventory tracking system to optimize inventory control.
- Detailed reports on inventory operations and stock levels.
- Daily planning & execution according to projection in IB & RC & NCOB & RCOB process.
Supply chain Manager
The Moms Co. (Amishi consumer technology pvt ltd)
06.2018 - 04.2019
- PO received from the dealer through mail with mentioning material Name, Size, and qty and payment term.
- Inform dealer about stock position by sending daily Stock report.
- Material availability in the depot as well as plant will inform the dealer and sales immediately against PO and tentative transit days also inform the dealer.
- Handle all Market place B2B & B2C like Amazon, Flipkart, FirstCry, Cloutail and ensuring 100% orders should be processed as per SLA.
- If the material is not available in the plant then will check the production schedule provided by the plant and same communicate to sales and dealer as well.
Sr. Executive
Team HR Consultant Pvt. Ltd
09.2014 - 04.2018
- Plant coordination for material non-availability and production schedule for the same and production planning for bulk order and also vehicle status for the given order.
- Monitoring & ensuring timely preparation of all GRN for reducing receipt Vs inspection cycle time, verifying indent & invoice of vendors for unloading materials following up with accounts for timely payment.
- GRN & SRN updating on a daily basis in WMS.
- Handling day to day all warehouse operations activity process.
- Handover all GRN documents to finance for vendor payment.
- Material Planning & Inventory control (Maintain of Min Max level) & to avoid the stock-out situation.
- Follow up with logistics partner for dispatching goods on time to customer & Vendors.
- Managing excess & aging stock.
- Arranging pick up of materials of NTline haul 100%, on time.
- Inventory follow-up and coordination among media planning team, category manager & vendor.
- Deputed at Napptol online Shopping Pvt. Ltd
Education
MBA - Marketing & Finance
UPTU
01-2012
B.Com -
Veer Kuwar Singh University
ARA, BIHAR01-2008
12th (Commerce) -
PC college Buxar
Buxar10th -
Chausa High school
Buxar, BiharSkills
- Strategic Planning
- Supply Chain Management
- P&L Management
- Budgeting & Forecasting
- Process Optimization
- Operational Efficiency
- Performance Management
- Cost Optimization
- Aggregate Planning
- Cloud-Based ERP Transition
- E-Commerce Systems Development
- Production Operations
- Warehouse Management
- People Management
- Safety & Compliance Management
Accomplishments
- 100% OTD SLA within 24hrs.
- Customer appreciation for BBD-2021 success across multiple locations.
- Zero breaches in major KPIs during high-volume periods.
- Significant cost savings through manpower and process optimization.
- Star performance of the year award received for outstanding work performance in two consecutive years in 2015 and 2016.
Personal Information
- Date of Birth: 02/14/88
- Marital Status: Married
- Religion: Hindu
Timeline
Sr.Manager- Regional Warehouse Operations
Zepto LTD.
10.2025 - Current
WH Manager- Supply Chain & Operations(Head)
Powerhouse91
09.2023 - 08.2025
FC Manager- B2B Grocery
Reliance Retail Ltd, Grocery Division
04.2022 - 05.2023
Site lead
Stellar Value Chain Solutions Pvt. Ltd
09.2021 - 04.2022
Asst. Manager for Non Large operation
Delhivery Ltd (Flipkart Client)
04.2019 - 08.2021
Supply chain Manager
The Moms Co. (Amishi consumer technology pvt ltd)
06.2018 - 04.2019
Sr. Executive
Team HR Consultant Pvt. Ltd
09.2014 - 04.2018
MBA - Marketing & Finance
UPTU
B.Com -
Veer Kuwar Singh University
12th (Commerce) -
PC college Buxar
10th -
Chausa High school