HEMANT RAJIV SHARMA
Virar
Summary
Dedicated professional with approximately 14 years of total experience. Seeking to work in a consumer-facing organization that provides opportunities to demonstrate talent and encourages continuous professional growth.
Overview
18
18
years of professional experience
6028
6028
years of post-secondary education
Work History
Senior CSA (Legal Department - QLaw)
Firstsource Solutions Pvt. Ltd.
06.2023 - Current
- File cases, issue legal notices, and manage subsequent legal processes.
- Navigate court websites across various US states and counties to process actions against default customers.
- Execute duties on behalf of Jefferson Capital USA.
Assistant Manager Collection (AMC)
SBI Card and Payment Services Ltd.
04.2022 - 02.2023
- Managed agencies and conducted agency audits according to the Code of Conduct (COC).
- Handled staff management, field visits, and allocated portfolios to the agency.
- Tracked DRR metrics to successfully drive target achievements.
Recovery Agency Manager (RAM)
Taurus Collection Pvt. Ltd.
03.2021 - 03.2022
- Managed teams, motivated staff, and maintained complex staff rosters.
- Tracked performance and conducted reviews focusing on Target vs. Achievement metrics.
Restaurant Manager (Self-Employed)
Solkurry
06.2017 - 03.2019
- Oversaw daily staff handling, stock purchasing, billing operations, and customer service.
Insurance Consultant
Bajaj Allianz
01.2014 - 01.2017
- Met with clients to explain insurance products and managed ongoing follow-up communications.
Store Manager
ESSAR GROUP (The Mobile Store)
03.2012 - 12.2013
- Handled staff, motivated the team, managed rosters, and conducted store stock audits.
- Monitored aging stocks and executed timely liquidations to prevent margin losses.
- Maintained product merchandising, executed offers, and ran weekly target reviews.
Area Sales Manager
VU Technologies Ltd.
09.2010 - 12.2011
- Visited stores to review team performance and provided staff motivation.
- Checked stock availability, product merchandising, and gathered consumer feedback on offers.
- Tracked competitor launches, monitored aging stocks, and liquidated inventory to preserve margins.
Product Consultant
Samsung India Pvt. Ltd. (Croma TATA Enterprises)
09.2008 - 09.2010
- Addressed customer queries, provided after-sales service, and arranged product training for staff.
- Managed product merchandising, ticketing, and store offer execution.
Sales Executive
Glen Cooking Range, Venkey's Biscuits, Kellogg's
04.2008 - 08.2008
- Completed short-term, consecutive sales assignments across all three companies.
Education
B.Com -
H.S.C. -
S.S.C. -
Skills
- Microsoft Word
- Excel
- PowerPoint
- Civil/Criminal Court filing
- Communication
Hobbies and Interests
- Technology
- Music
- Learning new things
- Exploring adventures
Personal Information
Date of Birth: 10/21/89
Languages
- English
- Hindi
- Marathi
- Punjabi
- Gujarati
Languages
English
First Language
Hindi
Proficient
C2
Marathi
Advanced
C1
Punjabi
Proficient
C2
Timeline
Senior CSA (Legal Department - QLaw)
Firstsource Solutions Pvt. Ltd.
06.2023 - Current
Assistant Manager Collection (AMC)
SBI Card and Payment Services Ltd.
04.2022 - 02.2023
Recovery Agency Manager (RAM)
Taurus Collection Pvt. Ltd.
03.2021 - 03.2022
Restaurant Manager (Self-Employed)
Solkurry
06.2017 - 03.2019
Insurance Consultant
Bajaj Allianz
01.2014 - 01.2017
Store Manager
ESSAR GROUP (The Mobile Store)
03.2012 - 12.2013
Area Sales Manager
VU Technologies Ltd.
09.2010 - 12.2011
Product Consultant
Samsung India Pvt. Ltd. (Croma TATA Enterprises)
09.2008 - 09.2010
Sales Executive
Glen Cooking Range, Venkey's Biscuits, Kellogg's
04.2008 - 08.2008