HEMANT TEWATIA
Gurgaon
Summary
Professional with 15 years of IT leadership experience including oversight of implementation, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Delivering comprehensive implementation projects from inception to completion. Utilizes strategic planning and stakeholder engagement to ensure seamless execution. Track record of managing cross-functional teams and driving continuous process improvements.
Achieved ITIL Certification (GR750227584HT), validating expertise in IT service management principles and practices.
Overview
15
15
years of professional experience
5
5
Certification
Work History
IT Manager - Business System Analysis
Aon Consulting
10.2024 - Current
- Collaborated with other departments to help meet MDM implementation (global initiative) needs and properly integrate and secure data.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Overseeing the development of recipe-based integrations using Workato to automate data ingestion, transformation, and publishing workflows—including support for CDC, data quality enforcement, and third-party enrichment (e.g., D&B).
- Designing and managing Reltio Integration Hub (RIH) workflows and collaborating with data stewards on processes like bulk uploads, duplicate resolution, and attribute overrides.
- Contributing to the MDM integration architecture with components such as Databricks landing zones, AWS S3 exports, and downstream consumption layers.
- Leading testing phases (SIT, QC, performance testing, UAT), coordinating deployment and hypercare activities, and ensuring smooth onboarding across release waves.
- Ensuring maintainance comprehensive documentation on data mappings, integration logic, and configuration changes, while supporting training and operational handoffs to business and IT teams.
Principal Consultant: Application Support Head
Aon Consulting
03.2024 - 10.2024
- Managing application support operations for internal and external clients.
- Building relationships with stakeholders to develop and execute strategies to align support with business goals.
- Leading Major Incident response and problem management.
- Implementing collaborative continuous improvement initiatives across support, professional services and development functions.
- Managing client relationships and ensured alignment with expectations through strategic engagement.
- Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
- Mentored junior consultants, providing guidance and support for professional development.
- Collaborated with subject matter experts to develop best practices and industry-leading methodologies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Tech Lead
Koch Technology Centre
12.2019 - 03.2020
- Led the Environmental Compliance IT Team, managing key projects and improving processes through automation.
- Oversaw a team of 12 Support Analysts over multiple regions and time zones, supporting 20+ .NET applications.
- Application Monitoring and Deployment, setting up required monitoring and support deployments to ensure proactive approach for reducing possible downtime.
- Worked to strict SLA, including working with operational teams to meet RTO objectives.
- Key Result Areas:
Senior System Analyst
Expedia
04.2017 - 12.2019
- Managed production and non-production environments, including daily operations, upgrades, and L2/L3 support for critical systems.
- Provided technical leadership through advanced troubleshooting, root cause analysis, and process automation for enhanced system reliability and performance.
- Key Result Areas:
Senior Web Integration Specialist
OSC Services Pvt. Ltd.
12.2015 - 01.2017
- Managed change deployments and production support to ensure smooth IT operations.
- Handled incident management, performing root cause analysis and implementing solutions to meet SLAs and business requirements.
- Key Result Areas:
Senior Software Engineer
DAMCO Solutions Pvt. Ltd.
01.2015 - 01.2015
Senior Application, Support Engineer
Anacle Infotech Pvt. Ltd.
01.2014 - 01.2015
Senior Team Leader
Avazo BPO Services Pvt. Ltd.
01.2012 - 01.2014
Senior Technical Support Engineer
New Vc International Pvt. Ltd.
01.2011 - 01.2012
Senior Support Engineer
Sony India Pvt. Ltd.
01.2009 - 01.2011
Education
B.E. - Electronics & Communication
Al-Falah School of Engineering and Technology, MD University
01.2010
Skills
- NET, C#, MDM, SQL, XML
- DevOps, Agile, SCRUM, ITIL
- MS Azure, AWS, Citrix
- ServiceNow, JIRA, Azure DevOps (ADO)
- Swagger, Postman, Power BI
- Team development
- Team collaboration
- IT compliance
- IT infrastructure
- Disaster recovery
- Change management
- Business analysis
- ITIL framework
- Enterprise architecture
- IT governance
- Project coordination
- Project leadership
- Analytical thinking
- Agile framework
- Relationship building
- Attention to detail
- Requirements analysis
- Task prioritization
- Decision-making
- Adaptability and flexibility
- Business process improvement
- Strategic planning
- Continuous improvement
- Project management
- Data analysis
- Master Data Management
Accomplishments
- Honored for building a high-performing team and driving process and delivery innovations at Koch & Aon.
- Introduced automation with MS PowerApps, leading to substantial time and cost savings (Soft & Hard Savings).
- Developed and brought into service an issue management work flow spanning internal and external support Teams over L1-4 support.
Certification
- Data Steward Foundations (NASBA): Verify Certificate# f5c70846efb9195f295bebccceba8628bbada6502ad6376ea81ad766230bec8b
- Reltio Multidomain Master Data Management Foundations: verify Certificate# j4avu6z3hrav
- Introduction to Agile Development and Scrum: Verify Certificate# WM8N29N7CFBY
- Introduction to Career Skills in Data Analytics: Verify Certificate# 9c6408f302920262e3d696b62e9bf6a81c06fc59377373a3f5573801af5e3a70
- Lean Six Sigma Foundations: Verify Certificate# d518770c782b0211812aa02d074d331729293de9e1b657a0768f96ed3a5503be
- ServiceNow Certificate of Completion: Verify Certificate# 288736e9fde5ddba38b3771c18c2a149fef7d0f1f9cd37b76ab06d117b3cddaa
Languages Known
English, Hindi & Punjabi
Core Competencies
- Team Building & Leadership
- Master Data Management (MDM)
- Major Incident handling
- Application Maintenance
- Stakeholder Management
- DevOps
- Postmortem & Root Cause Analysis
- ITIL / ITSM
- Resource Optimization & Allocation
- Process mapping & Improvement
- Change & Service Management
- Agile Methodologies
Personal Details
Date of Birth: 09th December 1988
Timeline
IT Manager - Business System Analysis
Aon Consulting
10.2024 - Current
Principal Consultant: Application Support Head
Aon Consulting
03.2024 - 10.2024
Tech Lead
Koch Technology Centre
12.2019 - 03.2020
Senior System Analyst
Expedia
04.2017 - 12.2019
Senior Web Integration Specialist
OSC Services Pvt. Ltd.
12.2015 - 01.2017
Senior Software Engineer
DAMCO Solutions Pvt. Ltd.
01.2015 - 01.2015
Senior Application, Support Engineer
Anacle Infotech Pvt. Ltd.
01.2014 - 01.2015
Senior Team Leader
Avazo BPO Services Pvt. Ltd.
01.2012 - 01.2014
Senior Technical Support Engineer
New Vc International Pvt. Ltd.
01.2011 - 01.2012
Senior Support Engineer
Sony India Pvt. Ltd.
01.2009 - 01.2011
B.E. - Electronics & Communication
Al-Falah School of Engineering and Technology, MD University
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