HEMANT GATURKAR
Noida
Summary
Dynamic and results-driven Salesforce Developer with over 7.10 years of IT experience, including 5+ years of hands-on Salesforce development across both Sales Cloud and Service Cloud, Community Cloud. Proven expertise in designing and implementing robust Lightning components and LWC, integrating third-party systems via REST APIs, Einstein activity Capture and optimizing Salesforce environments through CI/CD pipelines, automated deployments, and process automation. Committed to delivering scalable, high-performance solutions aligned with business goals.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Technical Lead
Coforge Ltd
Noida
07.2025 - Current
- Experienced Salesforce Support Professional with expertise in Salesforce administration, user support, issue troubleshooting, incident management, and production support. Skilled in handling Salesforce tickets, user access management, data management, case handling, and resolving application issues within SLA timelines. Experienced with tools like ServiceNow, PagerDuty, Salesforce Inspector, and AI-assisted development tools such as Cursor AI. Strong knowledge of Salesforce CRM, case management, user management, reports, dashboards, data loader operations, and support processes. Capable of collaborating with cross-functional teams to analyze issues, provide resolutions, and maintain system stability.
- Roles & Responsibilities
- Provide L1/L2 production support for Salesforce applications.
- Troubleshoot Salesforce issues related to users, profiles, permissions, workflows, and automation.
- Handle incidents, service requests, and change requests through ticketing tools.
- Monitor and resolve production issues within SLA timelines.
- Perform user management activities such as password reset, access provisioning, and permission updates.
- Create and maintain reports and dashboards.
- Support data upload, update, and cleanup using Data Loader and Salesforce tools.
- Work with development teams for defect analysis and deployment support.
- Monitor alerts and incidents using PagerDuty.
- Use Salesforce Inspector for quick data analysis and troubleshooting.
- Maintain documentation for issues, resolutions, and support activities.
- Participate in release validation and post-deployment verification.
- Coordinate with business users and stakeholders for issue resolution.
- Axos Bank.
Senior Software Engineer
Wipro Technology
Pune
02.2024 - 10.2024
- Centralized Service Cloud application to streamline asset-related services and enhance customer experience
- Worked on Sales Cloud, Service Cloud, Experience Cloud
- Implemented customization features like Apex Controllers, Lightning components, Triggers
- Developed a Custom Application in Lightning Framework for Sales Operation Users using Salesforce Lightning
- Maintained code coverage for creating and distributing packages to different clients
- Designing and configuring portals, managing user access and sharing rules, and leveraging Experience Builder to deliver tailored digital experiences.
- Integrated with third-party systems using REST API
- Introduced Best practices and agile methodology in Organization
- Customized code using Apex and Visualforce
- CISCO
Senior Software Engineer
Happiest Minds Technology
Pune
03.2023 - 10.2023
- Sales & Service Cloud application to streamline its Shopping Portal, offering energy-efficient appliances to customers
- Developed a Cloud Console Application to track and manage energy-efficient appliance sales
- Built custom applications to centralize the shopping portal and improve service delivery
- Created Lightning Web Components (LWC) to enhance user interaction and experience in Communities
- Designed Visualforce pages for custom search functionality and interactive UI enhancements
- Configured standard G custom objects in Salesforce, aligning with the shopping portal's business needs
- Developed and deployed Apex Classes, Controllers, Triggers, and LWC for various functional requirements
- Implemented validation rules, workflow rules, and flows to streamline operations
- Utilized Apex Data Loader to efficiently perform bulk data imports, updates, and deletions.
- Developed Batch Apex and Schedulable Apex classes to optimize system performance and ensure efficient processing of large data volumes.
- CleaResult
Senior Software Engineer
Persistent Systems Ltd
Nagpur
11.2020 - 02.2023
- Centralized Financial Cloud application to streamline banking operations
- Developed a Cloud Console application to streamline the management of business loans and Kisan Credit Card services, improving operational efficiency and user experience.
- Built custom applications to unify and optimize banking operations
- Designed Lightning Web Components (LWC) for seamless and engaging Community experience
- Developed Visualforce pages for custom search functionality
- Configured standard G custom objects in Salesforce to align with banking workflows
- Developed Apex Classes, Controllers, Triggers, and LWC to automate loan approvals and customer interactions
- Implemented validation rules, workflow rules, and flows
- IDFC BBG
Store Engineer
I-source Infosystem Pvt Ltd
Pune
06.2018 - 03.2020
- Handled various responsibilities in inventory management and procurement
- Managed inventory and stock management
- Coordinated with suppliers for purchasing raw materials or equipment
- Oversaw proper organization and condition of the store
Education
Bachelor of Engineering (B.E) -
Nagpur University
01.2015
Skills
- Admin Configuration
- Security Model
- Apex
- Apex Trigger
- Batch Apex
- LWC
- SOQL
- Flows
- REST API
- Aura
- Sales Cloud
Certification
CERTIFIED Administrator
Timeline
Technical Lead
Coforge Ltd
07.2025 - Current
Senior Software Engineer
Wipro Technology
02.2024 - 10.2024
Senior Software Engineer
Happiest Minds Technology
03.2023 - 10.2023
Senior Software Engineer
Persistent Systems Ltd
11.2020 - 02.2023
Store Engineer
I-source Infosystem Pvt Ltd
06.2018 - 03.2020
Bachelor of Engineering (B.E) -
Nagpur University