VEERA NAGASAI SWAROOP VEMPARALA
Kompally, Hyderabad
Summary
5+ years of experience in the software industry and 4 years of Salesforce experience with strong salesforce CRM, Technical support and Force.com platform exposure. In development point, Worked with apex programming, SOSL, SOQL, Asynchronous Programs, Triggers and handlers, HTML, AND CSS. Developed immense knowledge of security models, approval processes, reports, and dashboards. Experienced in creating users, profiles, permission sets, validation rules, and queues. Knowledge gained on automation tools like workflows, process builders, and flow builders.
Proficient in using tools like Visual studio and JIRA tool. Creating UI screens using Aura components and Lightning Web Components. Experience in creating relationships (Look-up and Master-detail), creating validation rules, roll-up summary, custom email templates, and controlling picklists. Deploying the requirement from sandbox to production environment using change sets, Visual Studio Code. Domain knowledge on sales cloud and service cloud. Experience in creating PPT, Excel sheets, and good knowledge in MS office. Good knowledge of Integration, LWC and Commerce cloud.
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Salesforce
Hyderabad
05.2024 - Current
- Resolved technical issues for customers using troubleshooting tools and software.
- Documented support interactions in ticketing system for future reference.
- Provided training sessions for new staff on support protocols and systems.
- Collaborated with engineering teams to escalate complex problems effectively.
- Analyzed customer feedback to identify common technical challenges and solutions.
- Assisted in developing knowledge base articles for common issues and resolutions.
- Resolved complex technical problems through root cause analysis techniques.
Salesforce Developer
Mirketa
08.2022 - 04.2024
Salesforce Developer - Trainee
Cloudtaru
12.2021 - 08.2022
Associate
Tech Mahindra
09.2020 - 01.2022
Education
MASTER’S - Computer Networking
CHARLES STURT UNIVERSITY
MELBOURNE, AUSTRALIA11.2018
Skills
- Admin configuration
- Custom object and field creation
- Page layouts
- Email template creation
- Security and sharing models
- Security levels at field and object
- Formula fields
- Cross object formula fields
- Role hierarchies
- Reports
- Dashboards
- Data loader
- Validation rules
- Work flows
- Schema builder
- Approval process
- Apex classes
- Triggers
- Handlers
- Java Script
- Asynchronous programs
- Visual force pages
- Lightning Components
- Lightning Web Components
- Git Hub
- Apex
- HTML
- CSS
- Visual force
- Knowledge base development
- Documentation management
- Technical training
- Issue escalation
- Data analysis
- Problem solving
- Team collaboration
Projects
TrueNorth Health Center, Salesforce Developer, Developed custom screens using Lightning web components, Developed Apex Classes, Triggers, Batch Apex, Schedulable Apex, and Flows, Created PDF Pages using Visualforce, Configured applications with Salesforce admin concepts, Conducted unit testing and debugging, Assisted in quality checks and deployment Community Wellness Ventures, Salesforce Developer, Created Public Site Forms using Aura Components, Designed custom UI screens, Conducted unit testing and debugging, Created Flows for lead conversions and tasks, Created Reports and Dashboards, Worked on Validation Rules and Triggers, Assisted in quality checks and deployment
Personal Information
- Date of Birth: 10/25/94
- Gender: Male
- Nationality: Indian
Certification
- Salesforce Certified Agentforce Specialist
- Certified Data Cloud Consultant
- Certified AI Associate
- Certified Marketing Cloud Account Engagement Specialist
- Certified Platform App Builder
- Certified Platform Administrator
- Certified Platform Developer
- Certified Platform Foundations
Timeline
Technical Support Engineer
Salesforce
05.2024 - Current
Salesforce Developer
Mirketa
08.2022 - 04.2024
Salesforce Developer - Trainee
Cloudtaru
12.2021 - 08.2022
Associate
Tech Mahindra
09.2020 - 01.2022
MASTER’S - Computer Networking
CHARLES STURT UNIVERSITY