HEMANTH BELLAMKONDA

ServiceNow developer with 5 years of experience in IT Service Management (ITSM), Customer Service Management (CSM), and platform development. Proficient in Flow Designer, Service Catalogs, Integration Hub, and automation solutions. Experienced in integrating ServiceNow with systems such as Jira, Zoom, SolarWinds, GSM, and SFTP, and skilled in IT Asset Management (ITAM) and custom applications. Certified in CSA, ITSM, Virtual Agent, and various ServiceNow micro-certifications, with a proven track record of delivering automation for incident, change request, and event management across organizations including LTIMindtree, UST Global, and Encora.

• Certified Implementation Specialist in IT Service Management (ITSM)
• System Administrator Certification (CSA)
• Flow Designer Micro Certification
• Integration Hub Micro Certification
• Virtual Agent Micro Certification
• Automated Test Framework Micro Certification
• Performance Analytics Micro Certification
• Service Portal Micro Certification
• Snow core pro Certification
• Asset management Micro Certification

Rising Star Award, 2025-05-01, Recognized for exceptional enthusiasm and ingenuity in delivering high-impact results and exceeding expectations early in the career journey.

• Interest in self-development
• Movies
• Sports
• Time Management

• World Health Organization (WHO), At WHO, I contributed extensively to ServiceNow ITSM module enhancements and automation. My responsibilities included configuring and customizing modules for Asset management, Incident, Change, and Request Management, as well as utilizing Flow Designer for building dynamic and automated Catalog Items. I was actively involved in complex system integrations with platforms such as Zoom, Open System, GSM, and EMS2, enabling seamless communication and data synchronization across these tools. I also implemented AI Search Enablement to enhance the user experience and improve search accuracy within the ServiceNow platform.
• Wolters Kluwer (WK), At WK, I was tasked with building and enhancing the Employee Center Portal to provide a user-friendly interface for internal service requests and self-service activities. I developed and configured Service Catalogs using Flow Designer, allowing for dynamic request fulfillment workflows. Additionally, I led the integration with Jira, enabling seamless bi-directional communication and ticket tracking between the two platforms. This resulted in better collaboration between development and support teams.
• Skyworks & Technologent, I was engaged in full-cycle ServiceNow implementations focusing on core ITSM processes including Incident, Problem, and Change Management, as well as Service Catalog and Knowledge Management. My role involved configuring the platform to suit customer-specific workflows and use cases. I created custom forms, designed catalog items, and implemented knowledge bases to empower users with self-help capabilities. Emphasis was placed on process automation, SLA tracking, and performance analytics for IT operations.
• Kellogg Brown & Root (KBR), At KBR, I gained deep experience in customizing ITSM modules like Incident, Problem, and Knowledge Management. My work included writing Client Scripts, UI Policies, Business Rules, and Access Control Lists (ACLs) to ensure functionality and data security. I designed complex workflows and implemented both client-side and server-side scripting to enable automated task execution and intelligent request routing. The customization efforts led to streamlined operations and higher end-user satisfaction.