Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Hemanth Mangena

Hyderabad

Summary

Data-driven professional with over 2 years of experience at Amazon, specializing in data collection, quality standards, and Amazon-specific tools. Demonstrated expertise in collaboration, fraud risk mitigation, and operational defect analysis. Seeking a role within Amazon where I can leverage my analytical skills and problem-solving abilities to drive continuous improvement and enhance operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

ML DATA ASSOCIATE

AMAZON
HYDERABAD
06.2022 - Current
  • Conducted meticulous data collection tasks for Amazon devices, applications, and services to guarantee accuracy and completion.
  • Executed daily tasks with adherence to SOPs and predefined guidelines, maintaining a consistent standard of quality.
  • Contributed to process improvement initiatives, enhancing team processes' quality, efficiency, and accuracy.
  • Facilitated prompt resolution of tools and software issues by reporting them to the development team; minimizing downtime.
  • Provided cross-functional support to two additional processes while working at Amazon, stepping into an interim role to ensure seamless operations and collaboration across teams.

Associate - Interim

Amazon GO-AI
Hyderabad
09.2023 - 12.2023
  • Streamlined operations at the fulfillment center by accurately identifying and marking product locations via video analysis. Demonstrated meticulous focus on process optimization, employing internal tools along with human judgment for unrivaled attention to detail.

Investigation Specialist - Interim

Amazon SEPO
Hyderabad
02.2023 - 06.2023
  • Performed data analysis and conducted investigations to identify and mitigate fraud risks affecting business
    operations, while proactively identifying and addressing the root causes of operational defects.

Education

B.tech - Mechanical Engineering

Sir CRR College of Engineering
Eluru
01-2021

Skills

  • Microsoft Excel
  • MS Office
  • Procedure compliance
  • Root cause analysis
  • Data Analysis
  • Attention to detail

Accomplishments

  • Recognized as a Top Performer (4x) for exceeding customer experience
    metrics at Amazon.

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Certification

  • Microsoft Excel - LinkedIn
  • Lean & Six Sigma Certification - Knet

Timeline

Associate - Interim

Amazon GO-AI
09.2023 - 12.2023

Investigation Specialist - Interim

Amazon SEPO
02.2023 - 06.2023

ML DATA ASSOCIATE

AMAZON
06.2022 - Current

B.tech - Mechanical Engineering

Sir CRR College of Engineering

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Hemanth Mangena