Vishwa Bandhu Gupta
Lucknow
Summary
Results-driven professional with experience at Amazon Development Centre, specializing in data analysis and statistical modeling. Proven ability to enhance customer satisfaction through effective technical support and service. Skilled in MS Office and ERP systems, adept at processing financial transactions and resolving complex inquiries efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ML Data Associate
Amazon Development Centre Private Limited
Gurugram
04.2024 - Current
• Perform analysis of data related to utterances on software builds.
• Understand analysis techniques and judge various method for analysis based on requirement.
CS Executive
Startek Aegis
Lucknow
09.2023 - 04.2024
- Responsible for handling inquiries from customers.
- Processing of manual refunds to the customer’s account through the payment gateway for the cancelled /Failed trips on Salesforce tool
CS Executive
K.V INFOSERVICES PRIVATE LIMITED
Noida
01.2020 - 07.2023
- A tech support specialist performs a range of tasks, solves technical issues that arise on a daily basis.
Education
BBA - Banking And Finance
Dr. K.N Modi Institute of Engineering & Technology
Ghaziabad,India08-2023
Intermediate Education - PCM
Daffodils Convent Inter College
Lucknow,India01-2020
High School Education -
Rani Laxmi Bai Memorial Senior Secondary School
Lucknow,India01-2017
Skills
- Data analysis
- ERP
- Statistical modeling
- Customer service
- Technical support
- Financial modelling
- Microsoft Excel
- Invoice processing
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- CompTIA A+
- IIM Ahmedabad: Pre-MBA statistics
- IIM Ahmedabad: Leadership Skills
- NIELIT: CCC
- Amazon Web Services
- C++
- Google Digital Garage: Digital Marketing
- Google Cloud: Generative AI
- Forage J.P Morgan: Investment Banking Virtual Experience Program
- Udemy: Web Design and Development
Accomplishments
- MAH MBA CET 2024: 99.64% All India Rank 71th
- GMAT (Graduate Management Admission Test) 2023: 98%
Timeline
ML Data Associate
Amazon Development Centre Private Limited
04.2024 - Current
CS Executive
Startek Aegis
09.2023 - 04.2024
CS Executive
K.V INFOSERVICES PRIVATE LIMITED
01.2020 - 07.2023
BBA - Banking And Finance
Dr. K.N Modi Institute of Engineering & Technology
Intermediate Education - PCM
Daffodils Convent Inter College
High School Education -
Rani Laxmi Bai Memorial Senior Secondary School
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