Hemanth Kumar Ruthala
software Engineer
Summary
Dynamic Software Specialist and L2 Support Engineer with nearly 5 years of experience in the Investment Banking sector, specifically supporting Deutsche Bank. Expertise in production support, incident and problem management, batch monitoring, and deployment support, complemented by strong skills in Oracle SQL/PLSQL, Unix/Shell scripting, Control-M, Geneos, ServiceNow, and Splunk. Proficient in ITIL processes, disaster recovery testing, knowledge-base creation, and maintaining client communication during critical incidents. Recognized for reliability, adaptability, and a collaborative approach to delivering results within high-performing teams in fast-paced environments.
Overview
5
5
years of professional experience
2
2
Certifications
1
1
Language
Work History
Software Specialist / L2 Support Engineer
HCL Technologies
01.2021 - Current
- Client: Deutsche Bank | Domain: Investment Banking
- Provide 24x7 L2 production support for multiple finance applications (P&L; reporting and reconciliation systems); monitor batch runs, investigate failures and restore services while adhering to SLAs.
- Act as primary point of contact for client escalations; communicate incident status, impact and resolution steps to business users and stakeholders.
- Perform root cause analysis for recurring incidents; create problem tickets and lead investigations to implement corrective actions and prevent recurrence.
- Test and implement new packages, configuration changes and release scripts; coordinate deployments with L3, development and infrastructure teams.
- Prepare and maintain knowledge articles, runbook and KOP documents for job failures, error handling and routine operations.
- Plan and execute Disaster Recovery (DR) tests; prepare DR plans and coordinate across teams to validate business continuity.
- Monitor system health using shell scripts and SQL queries; perform database backups/refreshes and assist in report generation and tuning.
- Collaborate with upstream/downstream teams to resolve trade-settlement, data reconciliation and job-scheduling issues.
- Key contributions: standardized runbook and automated repetitive tasks to improve mean-time-to-restore and reduce manual effort during incidents.
Customer Support Engineer
Palace P&L; (DB_Palace)
11.2024 - Current
- Deutsche Bank, Investment Banking
- Supported Palace P&L; system: batch monitoring, troubleshooting production issues and applying configuration changes.
- Managed client queries and prioritized/resolved incidents based on business criticality; escalated to L3 when required.
- Coordinated script releases and application deployments with development and L3 teams; led DR testing and produced problem tickets for repeat incidents.
- Participated in client calls for release planning and infrastructure maintenance.
Support Engineer
Observability Layer (RFT_PROD_OBS_Finance / OBS)
04.2022 - 10.2024
- Deutsche Bank, Investment Banking
- Maintained 24x7 application uptime by monitoring alerts, diagnosing server/application issues and coordinating fixes.
- Created incident/risk/change procedural documentation and performed root-cause analysis for complex production issues.
- Managed database exports/imports for backups and refreshes; scheduled and monitored Control-M jobs, analyzed Unix scripts and Oracle backend packages.
- Acted as Critical Situation Analyst during high-impact outages to rapidly restore services and communicate status to stakeholders.
L2 Support Engineer
MICRON (Management Information Consolidated Reporting Online)
01.2021 - 03.2022
- Deutsche Bank, Investment Banking
- Supported MISER reporting, Smart Notes, I-on reporting, FSR portal, and RSP; handled batch monitoring and communicated issue impact/resolution to business users.
- Performed onboarding/offboarding of applications and validated configuration changes; documented processes and created knowledge articles.
- Participated in release planning and DR activities; led problem investigations to reduce recurring interruptions.
Education
Master of Computer Applications - Computer Applications Development
SASTRA Deemed To Be University
03-2026
Bachelor of Computer Applications - undefined
SASTRA Deemed to be University
02.2024
Intermediate (10+2) -
Sri Chaitanya Junior College
High School (10th) - undefined
SDA High School
Skills
- - Databases & SQL: Oracle, SQL, PL/SQL, SQL Developer
- Operating systems expertise: Unix and Windows 10/11
- Proficient in Control-M, Geneos, and Splunk
- Tools & Platforms: ServiceNow, QlikView, Jira, Putty
- Others: Report tuning, dashboard creation, DR planning, incident/problem/change management (ITIL)
- Technical application support
- Incident resolution oversight
- Problem resolution
- Skilled in handling ticketing processes
Certification
Cloud Digital Leader — Google Cloud Partner Certification Academy
ADDITIONAL INFORMATION
- Availability: Immediate / as per notice period
- Personal: DOB: 14-06-2002
- Gender: Male
- Nationality: Indian
- Permanent Address: 38-1-6, Gorrela DAL Appanna Street, Near American Hospital, Labbipet, Vijayawada-520010
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Timeline
Customer Support Engineer
Palace P&L; (DB_Palace)
11.2024 - Current
Associate Cloud Engineer — Google Cloud Partner Certification Academy
10-2023
Cloud Digital Leader — Google Cloud Partner Certification Academy
09-2023
Support Engineer
Observability Layer (RFT_PROD_OBS_Finance / OBS)
04.2022 - 10.2024
Software Specialist / L2 Support Engineer
HCL Technologies
01.2021 - Current
L2 Support Engineer
MICRON (Management Information Consolidated Reporting Online)
01.2021 - 03.2022
Bachelor of Computer Applications - undefined
SASTRA Deemed to be University
High School (10th) - undefined
SDA High School
Master of Computer Applications - Computer Applications Development
SASTRA Deemed To Be University
Intermediate (10+2) -
Sri Chaitanya Junior College
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Sandipa MitraSandipa Mitra
Software Analyst (User access Manager, L2 Support Engineer) at Capgemini TechnologySoftware Analyst (User access Manager, L2 Support Engineer) at Capgemini Technology