HEMANT KUMAR MUDGAL
Delhi
Summary
Accomplished senior manager with over ten years of experience in account and sales management, emphasizing client relationship development, strategic account growth, and loyalty program sales across BFSI and consumer sectors.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Senior Manager
Thriwe Consulting Pvt. Ltd.,(Fintech-Loyalty)
03.2023 - 11.2025
- Managed strategic BFSI and global card network accounts, including Visa Inc., Mastercard, HSBC, Bandhan Bank, Standard Chartered, building strong CXO-level relationships to drive long-term partnerships, strategic alignment, and sustained account growth.
- Led quarterly business reviews (QBRs) and executive presentations, delivering data-driven insights, campaign performance analysis, and strategic recommendations to CXO stakeholders
- Oversaw Profit & Loss (P&L) responsibilities, optimizing cost structures and improving overall business profitability.
- Executed cross-sell and up-sell opportunities across loyalty, rewards, and engagement solutions, enhancing account revenue growth and client retention through offerings like golf, digital vouchers, gift cards, and experiences.
- Collaborated with product, marketing, and technology leadership to design and deploy customized client solutions aligned with acquisition, loyalty, and customer lifecycle engagement goals.
- Mentored team of account and sales professionals, guiding pipeline management, client servicing, and strategic account development to strengthen overall team effectiveness.
- Enhanced client satisfaction, renewal rates, and account stability through proactive relationship management and focused performance delivery.
Regional Manager
Okshan.com (Pre-Owned Cars - B2B Platform)
03.2021 - 03.2023
- Accountable for P&L for Haryana Region.
- Oversaw business expansion in Haryana region (excluding NCR area), focusing on area growth and establishing corporate partnerships.
- Led a 25-member team in three distinct organizational clusters.
- Cultivated relationships with NCDs and UCDs to enhance buying and selling processes for used cars.
- Facilitated onboarding process for new car dealerships (NCDs) and used car dealerships (UCDs).
Senior Manager-Supply Chain
Zorambo - Hogareno Restaurants Pvt. Ltd. (F&B / Hospitality)
03.2019 - 03.2020
- Managed supply chain operations for 10 outlets, ensuring consistent supply of food and operational materials.
- Enhanced supply planning by analyzing outlet consumption trends and demand patterns.
- Streamlined coordination between the central kitchen and outlets to improve dispatch accuracy and delivery timelines.
- Coordinated daily deliveries across Delhi NCR, adapting to changing outlet requirements and urgent replenishment requests.
Manager – Supply Chain
Goflan Technology Solutions Pvt. Ltd.
05.2015 - 03.2019
- Coordinated with cross-functional teams to align demand with inventory availability, order fulfillment, and dispatch schedules, enhancing overall supply chain efficiency.
- Managed logistics operations across multiple international markets, facilitating seamless movement of technology equipment from India to overseas.
- Monitored device requirements, stock levels, pending orders, and replacement needs to support accurate forecasting and inventory planning.
- Developed shipment tracking and follow-up process to improve visibility across the logistics lifecycle.
- Handled logistics escalations and coordinated corrective actions with internal and external stakeholders.
Assistant Manager - Sales
Aakash Institute
09.2014 - 05.2015
- Led team of 10 executives to execute regional marketing initiatives, resulting in a 30% increase in lead generation.
- Coordinated sales operations for Aakash Institute education centers.
- Managed student inquiries and admission counseling across branches.
- Followed up on leads through CRM and calling systems.
- Developed partnerships with institutions through targeted seminars and BTL campaigns.
Assistant Manager - Sales
The ICFAIAN Foundation (IBS - Noida), Noida
07.2013 - 08.2014
- Increased MBA enrolment through data-driven marketing and partnership initiatives.
- Executed ATL/BTL campaigns, analyzing campaign ROI to inform strategic enhancements.
- Managed student admissions inquiries for Aakash Institute sales team.
- Coordinated counselor follow-ups for parent and student engagement.
- Guided admissions staff on lead handling and conversion process.
Education
MBA - Retail Management
MDU Rohtak
01-2013
BBA -
GGSIPU - Delhi
01-2010
12th -
Kendriya Vidyalaya
03-2006
10th -
Sarvodaya Vidyalaya
03-2004
Skills
- Strategic Account Management
- Stakeholder & Client Management
- Loyalty & Engagement Solutions
- Cross-functional Team Leadership
- Data-driven Decision Making
- Campaign Planning & Performance Review
- Supply Chain & Logistics
Certification
Certified Scrum Master
Timeline
Senior Manager
Thriwe Consulting Pvt. Ltd.,(Fintech-Loyalty)
03.2023 - 11.2025
Regional Manager
Okshan.com (Pre-Owned Cars - B2B Platform)
03.2021 - 03.2023
Senior Manager-Supply Chain
Zorambo - Hogareno Restaurants Pvt. Ltd. (F&B / Hospitality)
03.2019 - 03.2020
Manager – Supply Chain
Goflan Technology Solutions Pvt. Ltd.
05.2015 - 03.2019
Assistant Manager - Sales
Aakash Institute
09.2014 - 05.2015
Assistant Manager - Sales
The ICFAIAN Foundation (IBS - Noida), Noida
07.2013 - 08.2014
MBA - Retail Management
MDU Rohtak
BBA -
GGSIPU - Delhi
12th -
Kendriya Vidyalaya
10th -
Sarvodaya Vidyalaya