Hemapriya Balamurugan
Tiruppur
Summary
Passionate Senior Process Associate with a quest by offering well-developed skills in data analysis and Payment Processing, diligently performing Pension Payment reconciliation with standard quality controls alongside managing capable teams. Pursuing and contributing to the organization's growth, where qualified individual with understanding of accounting processes and procedures is highly sought.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Associate
TATA CONSULTANCY SERVICES
Chennai
06.2020 - Current
- Mastered and applied lean manufacturing principles in researching and implementing new production methodologies.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed customer feedback survey data to identify areas for improvement in customer service processes.
- Processed payments promptly and delivered to appropriate entities.
- Consistently achieved all deadlines, including those requiring month-end reporting.
- Collaborated with team members on projects related to process optimization initiatives.
- Monitored team performance and provided coaching when needed.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
Education
B.Com(BPS) - Accounting And Finance
PSG College of Arts & Science
Coimbatore06-2020
High School Diploma -
Vidhya Mandhir Matric .Hr.Sec.School
Tiruppur05-2017
Skills
- Monthly Financial Statements
- Reporting and Documentation
- Data Entry
- Accounts Payable
- Report Analysis
- Process Analysis
- Process Improvement
- Inventory Management
- Statement Review
Affiliations
- Given an effective Presentation on "Digitalization on Banking" at a National Conference(Digitalization on Service Sector) which was held on 27th Sep2017 at Coimbatore.
- Done an Internship Program at one of the Leading Manufacturing company called
" A Group of Nova Rabs Hydraulic Company" during the year 2019.
Accomplishments
- Prime Maker Award - for consistent accuracy in processing
- Star of the Month Award - Best Performer of the team.
- On the Spot Award - For providing Valuable solution at the right timeframe during the crisis.
- Best Performer of the team- for high priority research work & Upholding the SLA consistently as agreed with client.
Certification
- Banking & Insurance Specialization securing 86%
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Technical Skills
- Possess vibrant Skill MS office Applications such as MS-Excel, Powerpoint, MS-Access etc., and effectively utilizing them in my current organization as well that yields great results to the process.
References
References available upon request.
Timeline
Senior Process Associate
TATA CONSULTANCY SERVICES
06.2020 - Current
B.Com(BPS) - Accounting And Finance
PSG College of Arts & Science
High School Diploma -
Vidhya Mandhir Matric .Hr.Sec.School
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