CHANDRAN N
Chennai
Summary
Lead a team of 20 in managing a diverse portfolio of corporate clients,
overseeing their financial needs and delivering tailored banking solutions.
Hands on experience processing requests, cards maintaining and making
Account closing , fund transactions , account maintenance
on commercial banking customers, feedbacks, report specification
Customer service excellence
Retail banking operations
Financial product knowledge
Financial consulting
Transaction processing
Problem-solving and dispute resolution
Team collaboration
Computer proficiency (banking software, MS Office. Client
Relationship management.
Involved in processing different work types as per client
requirement along with account
RESPONSIBILITIES
CLIENT : ABN Amro(2015 - Till Date)
DOMAIN : Banking
Role : Senior Process Associate
Application Used : Sepa, Concord, BCDB, CT, Smartflow, Stafeware,
Klantbeeld,(OT) Internet Banking application, Debit Cards application,
HTK Application.
Overview
14
14
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
02.2015 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
Process Associate
ADFC Pvt Ltd
10.2009 - 01.2015
- Stayed abreast of industry trends and best practices, ensuring that resumes were up-to-date and relevant for the current job market.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Improved readability of resumes through meticulous proofreading, editing, formatting, and design adjustments as needed.
- Optimized clients'' LinkedIn profiles to enhance their online presence and attract potential employers.
Education
B.C.A. - Computer Science
Sriram College Of Arts And Science
Veppampattu06.2010
Skills
- Monthly Financial Statements
- Report Analysis
- Dispute Resolution
- Data Entry
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Telugu
Upper intermediate (B2)
Timeline
Senior Process Associate
Tata Consultancy Services
02.2015 - Current
Process Associate
ADFC Pvt Ltd
10.2009 - 01.2015
B.C.A. - Computer Science
Sriram College Of Arts And Science
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