Hema Saranya Dantuluri
Visakhapatnam
Summary
Dynamic Customer Service Executive at 2 Max Enterprises with a proven track record in enhancing customer satisfaction and resolving complaints. Skilled in effective communication and adept at sales strategy, I successfully led community initiatives, demonstrating my commitment to impactful change. Excited to leverage my negotiation tactics and team collaboration skills in future endeavors.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
2 Max Enterprises
Visakhapatnam
07.2024 - 07.2024
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Community Service Volunteer
Volunteer
Vizianagaram
01.2023 - 01.2023
- Led a community development project addressing water pollution in rural areas.
- Increased knowledge regarding consequences of polluted waterways.
Education
MBA - Retail Management
Andhra University
Visakhapatnam, Andhra Pradesh, India04-2025
Bachelor of Science - Computer Science
Sri Chaitanya Degree College
Vizianagaram, Andhra Pradesh, India08-2023
12th Class - MPC
Srinivasa Junior College
Vizianagaram, Andhra Pradesh, India04-2020
Ssc -
New Central School
Vizianagaram, Andhra Pradesh, India04-2018
Skills
- Sales strategy
- Customer relationship management
- Effective communication
- Negotiation tactics
- MS Office Suite
- Efficient Typing Skills
- Responsive to New Challenges
- Team Collaboration
Timeline
Customer Service Executive
2 Max Enterprises
07.2024 - 07.2024
Community Service Volunteer
Volunteer
01.2023 - 01.2023
MBA - Retail Management
Andhra University
Bachelor of Science - Computer Science
Sri Chaitanya Degree College
12th Class - MPC
Srinivasa Junior College
Ssc -
New Central School
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