Vijendra Dhanendra Solanki
Mumbai
Summary
Proactive professional with 19 years of experience, knowledgeable about all facets of business operations. Focused on building revenue streams, managing customer relationships and maximizing organizational efficiency to boost bottom-line profitability.
Overview
19
19
years of professional experience
Work History
Deputy Manager (CS)
FHPL Insurance TPA Services
10.2018 - 01.2025
- Responsible for handling all operational and claim related issues of corporates like Abbott group of India, Tele Performance, Johnson & Johnson
- Ensuring smooth float management & active follow-up with insurance company for clearance of the float
- Liaoning with insurers, corporate and brokers regularly for client servicing and retention
- Sharing Daily Basis MIS with Corporate & Insurance co as per commitment
- Coordinating with enrollment department for timely updating of endorsements
- Maintaining TAT of corporate Claims
- Co-coordinating with Customer, Hospitals, Insurance co & internal operations team
- Continuous interaction with internal process & sub process owners to maintain the quality of services & get service-related issues resolved, if any
- Maintaining the daily report of escalations and call taken
- Regular follow up with concern department / branch to close the pending cases
- Received award from client of Abbott India Ltd
- Against excellence support to their employee
Sr Executive
E-Meditek Insurance TPA Limited
07.2015 - 10.2018
- Have excellent problem solving and decision making skills
- Have the ability to lead people off all skills sets and competencies effectively
- Guiding customers with queries
- Have the ability to lead and motivate teams towards success
Claims Executive
E-Meditek Insurance TPA Limited
04.2006 - 06.2015
- Regular follow up with concern department / branch to close the pending cases
- Maintaining TAT of corporate Claims.as well as retail claims as per the SLA
- Co-coordinating with Customer, Hospitals, Insurance co-workers and internal operations team to clear pendency
- Coordinating with the enrollment department for timely updating endorsements for pending DNF claims
Education
T. Y. B.com -
University Of Mumbai
02.2023
HSC -
MS University
Mumbai02-2001
Skills
- Fundamentals of computer
- Tally 64 54 (Word, Excel, PowerPoint, Internet)
- MSCIT Certified
Personal Traits
- Excellent organisational skills and attention to detail
- Flexibility and willingness to take new challenges
- Team player with a positive attitude
- Ability to think critically about company's objective and my role.
Languages
English
First Language
Gujarati
Beginner
A1
Hindi
Proficient
C2
Marathi
Advanced
C1
Personal Information
- Father's Name: Dhanendra Laxman Solanki
- Mother's Name: Damyanti Dhanendra Solanki
- Date of Birth: 05/13/83
- Marital Status: Married
Timeline
Deputy Manager (CS)
FHPL Insurance TPA Services
10.2018 - 01.2025
Sr Executive
E-Meditek Insurance TPA Limited
07.2015 - 10.2018
Claims Executive
E-Meditek Insurance TPA Limited
04.2006 - 06.2015
T. Y. B.com -
University Of Mumbai
HSC -
MS University