Hemlata Singh
Regional Training Manager in Compass Food Services India Pvt Limited
Bengaluru,Karnataka
Summary
Regional Training Manager with 10 years of experience in food retail and catering. Specializes in creating effective training programs that boost performance and customer satisfaction. Demonstrated success in leading diverse teams and optimizing onboarding processes. Recognized for establishing strong stakeholder partnerships and promoting a culture of continuous improvement across multiple locations.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Deputy Manager
Compass group India Pvt Ltd
Bangalore
01.2023 - 12.2025
- Managed training agenda for Bangalore region, covering 60 sites and 3,500 employees.
- Led Bangalore training department with five field trainers, enhancing operational efficiency.
- Tracked KPI data to assess training outcomes and participant feedback consistently.
- Ensured induction and orientation classes were completed promptly by field trainers.
- Monitored best practice adherence in new employee daily activities.
- Simplified LMS and app-based content to ensure compliance with learning zones.
- Evaluated product quality, guest service, cleanliness, food safety, and SOP adherence.
- Collaborated with internal experts and external vendors to develop training programmes.
Senior Executive – L&D
Compass group India Pvt Ltd
Bangalore
05.2019 - 12.2022
- Managed training agenda for Bangalore region, encompassing 30 sites and over 1,500 employees.
- Conducted induction and orientation sessions for new employees.
- Monitored adherence to best practices in daily operations by new recruits.
- Oversaw compliance and enhancement of LMS alongside app-based learning content.
- Ensured product quality, guest service, cleanliness, food safety, and SOP compliance.
- Achieved 100% completion rate on online training by team members.
- Identified training needs and coordinated required sessions across multiple sites.
- Developed tailored training matrix aligning with employee roles and responsibilities.
Senior Training Executive
Wow Momo’s India Pvt Ltd
Bangalore
11.2018 - 04.2019
- Conducted induction and orientation sessions for new employees.
- Monitored adherence to best practices in daily activities.
- Visited multiple stores daily to assess product quality, guest service, and cleanliness.
- Facilitated group classes on product quality, waste management, customer service, and soft skills.
- Tracked training schedules for new team members and managers in training.
- Developed training matrices tailored to employee roles and responsibilities.
- Oversaw employee growth initiatives across various stores in Bengaluru.
- Ensured completion of modules on LMS/LZ while reinforcing SOP compliance.
Senior Assistant Manager
Jubilant Food Works Ltd (Dominos Pizza)
Kolkata
10.2016 - 11.2017
- Achieved company objectives in sales, service, quality, and cleanliness through employee training.
- Coordinated Executive Support team activities to enhance operational efficiency.
- Met monthly and weekly archiving targets consistently.
- Ensured food preparation adhered to restaurant recipes and serving standards.
- Maintained all equipment in optimal condition through regular inspections and preventative maintenance.
- Verified product deliveries matched expected counts and conditions per receiving policies.
- Prepared monthly profit and loss statements to maximise restaurant profitability.
- Managed stock and inventory effectively while minimising costs and waste.
Assistant Manager
Jubilant Food Works Ltd (Dominos Pizza)
Kolkata
07.2014 - 10.2016
- Achieved company objectives in sales, service, quality, and cleanliness through employee training.
- Controlled cash receipts by adhering to established handling and reconciliation procedures.
- Prepared all required paperwork, including forms, reports, and schedules in a timely manner.
- Ensured compliance with health, safety, and labour regulations at all levels.
- Maintained high guest service standards and efficient operations by filling in where needed.
- Inspected equipment regularly to ensure cleanliness and optimal working condition.
- Consistently prepared and served food according to restaurant recipes and standards.
- Verified received products for correct unit count and condition upon delivery.
Education
Post Graduate Diploma - Training & Development
ISTD
01.2023 - 12.2025
Bachelor of Science - Hotel Management
IHM
Kolkata June 2011 - June 2014
A-Levels - Mathematics,Physics,Chemistry
Khalsa High School
West Bengal May 2007 - June 2009
GCSEs - First Language, Second Language, Mathematics, Physical Science, Life Science, History, Geography
KAMALA NARI SIKSHA SADAN
West Bengal Jan 2006 - May 2007
Skills
- Communication and interpersonal skills
- MS Office
- Performance metrics
- Learning Management Systems
- Organizational and time management skills
- Restaurant operations knowledge
- Adaptability and problem-solving
- Coaching and mentoring
- Attention to detail
Languages
Hindi
Native language
English
Master or proficient
C2
Hindi
Master or proficient
C2
Bengali
Master or proficient
C2
Personal Information
Date of Birth: 3rd March, 1991
Address: Bengaluru,India
Internship
Hotel Hindustan International, Kolkata, West Bengal, 17 weeks
Affiliations
- Travelling
- Cooking
- Watching movies
- Dancing
Accomplishments
- Received Certificate of Recognition for going above & beyond to support the business in Year 2024
- Received VIP Award for completing 5 glorious years t Compass India in Year 2024.
- Recipient of the Star Award in Year 2023 for Outstanding Project Execution, acknowledging my ability to effectively manage resources, timelines, and stakeholder communications to deliver exceptional results."
- Honored with the Star Award in 2019 for Exceptional Responsibility, recognizing my commitment to maintaining high standards of accountability and excellence in all aspects of my work."
Certification
Certified Trainer with completion of TtT of the below training programmes:
- Mapping for Action
- Supervisor Development Programme
- Health Care Hospitality Excellence Training Programme
Timeline
Deputy Manager
Compass group India Pvt Ltd
01.2023 - 12.2025
Post Graduate Diploma - Training & Development
ISTD
01.2023 - 12.2025
Senior Executive – L&D
Compass group India Pvt Ltd
05.2019 - 12.2022
Senior Training Executive
Wow Momo’s India Pvt Ltd
11.2018 - 04.2019
Senior Assistant Manager
Jubilant Food Works Ltd (Dominos Pizza)
10.2016 - 11.2017
Assistant Manager
Jubilant Food Works Ltd (Dominos Pizza)
07.2014 - 10.2016
Bachelor of Science - Hotel Management
IHM
June 2011 - June 2014
A-Levels - Mathematics,Physics,Chemistry
Khalsa High School
May 2007 - June 2009
GCSEs - First Language, Second Language, Mathematics, Physical Science, Life Science, History, Geography
KAMALA NARI SIKSHA SADAN
Jan 2006 - May 2007