Hemlin Sebastian
Deputy Manager
Thrissur
Summary
Achieved exceptional outcomes at HDFC Bank Limited by streamlining transaction processes, enhancing efficiency, and mentoring staff to improve performance. Leveraged expertise in customer service and problem-solving to elevate client satisfaction and loyalty. Demonstrated a keen attention to detail and strong communication skills, ensuring compliance and operational excellence.
Overview
7
7
years of professional experience
Work History
Authorizer
HDFC Bank Limited
2024.06 - Current
- Reviewed and authorized high-value transactions, ensuring compliance with bank policies and regulatory requirements.
- Monitored and validated transaction requests for accuracy, preventing fraudulent activities and operational errors.
- Supervised and mentored junior staff, providing guidance on best practices and performance improvement.
- Managed customer queries and issues related to transactions, ensuring timely and effective resolution to enhance customer satisfaction.
- Developed and maintained strong relationships with clients, contributing to a high level of trust and loyalty.
- Streamlined transaction approval processes, reducing processing times and increasing overall efficiency.
- Implemented process improvements that resulted in a significant reduction in errors and operational delays.
- Ensured all policy changes were effectively communicated and implemented within the team.
- Resolved complex transaction-related issues by applying analytical skills and leveraging in-depth knowledge of banking regulations.
- Collaborated with various departments, including risk management, compliance, and IT, to ensure seamless transaction processing and adherence to standards.
- Achieved and exceeded performance targets, contributing to the overall success and profitability of the branch.
Welcome Desk
HDFC Bank Limited
2023.05 - 2024.05
- Guide customers to the appropriate departments or personnel based on their needs, such as loan inquiries, account services, or financial advice.
- Schedule and manage appointments for clients with bank representatives or financial advisors.
- Offer general information about the bank’s services, products, and procedures.
- Help customers complete necessary forms and documentation for various banking services.
- Perform basic transactions or services such as issuing temporary account information, managing small cash transactions, or helping with ATM issues.
- Address and resolve minor customer concerns or complaints, escalating more complex issues to management or relevant departments.
- Handle all customer information and interactions with the highest level of confidentiality and professionalism.
Teller
HDFC Bank Limited
2019.12 - 2023.04
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
- Reviewed and verified customer identification and documentation to prevent fraud and ensure compliance with KYC regulations.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Prepared official cheques for customers and internal bank needs.
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
- Recognized sales opportunities and cross-sold financial products by making quality referrals to meet assigned teller goals.
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
- Received detailed performance reviews and focused on areas of opportunity to improve teller skills.
- Engaged with customers to better understand needs and deliver excellent service.
- Attended dedicated networking sessions to attract new business.
Internal Audit Assistant
A V F & ASSOCIATES
2018.03 - 2019.03
- Facilitated office workflow by assisting with administrative tasks and communicating with clients on auditors' behalf.
- Supported timely execution and finalization of audit assignments against project deadlines.
- Planned, organized, and managed internal audits, completing them according to audit plans.
- Completed audit assignments related to year-end accounts, tax returns, and ad-hoc duties for wide range of companies and sectors.
Education
M.Com - Finance
Vimala College
Thrissur 2001.04 -
Skills
- Attention to detail
- Customer Service
- Communication
- Team player
- Problem solving
- Time management
Timeline
Authorizer
HDFC Bank Limited
2024.06 - Current
Welcome Desk
HDFC Bank Limited
2023.05 - 2024.05
Teller
HDFC Bank Limited
2019.12 - 2023.04
Internal Audit Assistant
A V F & ASSOCIATES
2018.03 - 2019.03
M.Com - Finance
Vimala College
2001.04 -
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