John Rocky Brown
Vice President - Branch Head
Kolkata
Summary
Dedicated and accomplished Banker with 17 years of experience in leading and managing teams to drive business growth and operational excellence. Skilled in leadership, interpersonal communication, and business development. Adept at fostering strong customer relationships and delivering exceptional service. The future goal is to continue driving success in the banking and finance industry through innovative strategies and impactful leadership.
Overview
19
19
years of professional experience
Work History
Branch Head - Stephen House Branch
HDFC Bank Limited
2023.08 - Current
- Currently heading HDFC Bank Stephen House Branch since August 2023 which is the largest branch in Eastern India with the strength of 50+ staff.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Leading and representing the bank in all regulatory, audit, legal and statutory conversation for Stephen House.
Branch Head - Park Street Branch
HDFC Bank Limited
2019.04 - 2023.07
- Led HDFC Bank Park Street Branch from April 2019 to July 2023 in the capacity of Deputy Vice President, wherein I was responsible for the overall growth of the Branch and contributed towards quadrupling the book size during my tenure.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Head- Camac Street Branch
HDFC Bank Limited
Kolkata
2017.04 - 2019.03
- Promoted as a Branch Manager with a team on 5 people . Wherein, I was instrumental in turning around the branch in terms of value growth and operational efficiency.
- The branch book size tripled under my management.
Relationship Banking Head
HDFC Bank Limited
Kolkata
2013.04 - 2017.04
- Led the Relationship Managers in U .N Brahmachari Street Branch in the capacity of Assistant Vice President.
- Primary responsibility of the profile was to generate income from the portfolio under management by maintaining relationships with new and existing clients while providing high level of expertise.
- Ancillary responsibilities included
- Support with day to day branch operations
- Overall customer relationship support for high end clientele.
Relationship Manager - ICRM
HDFC Bank Limited
Kolkata
2012.05 - 2013.03
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Promoted as Senior Manager
Relationship Manager
HDFC Bank Limited
2011.05 - 2012.05
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Promoted As Manager
Authorizer
HDFC Bank Limited
2008.04 - 2011.04
- Maintained updated knowledge of industry regulations, policies, and best practices to provide informed guidance to clients.
- Assisted clients with complex cases by providing expert advice on navigating the authorization process successfully.
- Engaged with customers and delivered quality service.
- Mentored junior colleagues on best practices within the field of authorizations, cultivating a supportive learning environment.
- Promoted as Deputy Manager
Teller
HDFC Bank Limited
2007.06 - 2008.03
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Cost Controller
The Park Hotel
2005.04 - 2007.05
- Collaborated with various departments to identify opportunities for cost reduction and process improvement.
- Liaised with suppliers/vendors to resolve any invoicing disputes or discrepancies promptly.
- Reduced project costs by streamlining processes and implementing cost-saving measures.
Education
Bachelor of Commerce - Finance
St Xavier College
Kolkata, India 2001.04 -
ISC - Commerce
Don Bosco School
Kolkata, India 2001.04 -
ICSE -
Don Bosco School
Kolkata 2001.04 -
Skills
Customer Service
Relationship building and management
Coaching and Mentoring
Strategic Planning
Process Improvement
Sales expertise
Timeline
Branch Head - Stephen House Branch
HDFC Bank Limited
2023.08 - Current
Branch Head - Park Street Branch
HDFC Bank Limited
2019.04 - 2023.07
Branch Head- Camac Street Branch
HDFC Bank Limited
2017.04 - 2019.03
Relationship Banking Head
HDFC Bank Limited
2013.04 - 2017.04
Relationship Manager - ICRM
HDFC Bank Limited
2012.05 - 2013.03
Relationship Manager
HDFC Bank Limited
2011.05 - 2012.05
Authorizer
HDFC Bank Limited
2008.04 - 2011.04
Teller
HDFC Bank Limited
2007.06 - 2008.03
Cost Controller
The Park Hotel
2005.04 - 2007.05
Bachelor of Commerce - Finance
St Xavier College
2001.04 -
ISC - Commerce
Don Bosco School
2001.04 -
ICSE -
Don Bosco School
2001.04 -
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